Lucky Louis Casino review
Lucky Louis Casino is a popular UK online casino hosting over 3,500 online casino games. Famous UK software providers such as Playtech and Blueprint Gaming are some of the top names, while you also have access to low to high stakes live casino games from Evolution Gaming and Pragmatic Play Live. On top of this, there are video poker, scratchcards, and virtual table games. As Lucky Louis also holds MGA licensing, players from non-UK countries can also sign up and play.
History Of Lucky Louis Casino
Lucky Louis Casino came online in 2017 under the operation of Skill On Net Limited, which is a company founded in 2005 and registered in Malta in 2010. The firm operates several online casinos with some of its most popular being Luna Casino, PlayMillion Casino, and PlayOJO.
Lucky Louis Casino
100 Free Spins on 1st Deposit
Code Not Required
Minimum Deposit: £10
Wagering: Bonus x 60
Gambling Licence and Player Security
Via the Skill On Net operator, Lucky Louis Casino and all games found at this online casino fall under four licensing jurisdictions. Each gambling operator mentioned has a strict licensing framework, and all have a solid reputation across the iGaming industry.
- UK Gambling Commission (UKGC)
- Malta Gaming Authority (MGA)
- Danish Gambling Authority (DGA)
- Swedish Gaming Authority (SGA)
Under the UK Gambling Commission, Skill on Net has account number 39326, which is where we confirmed the www.luckylouis.com website is active under the operator's licensing certificate number 039326-R-319358-054.
This is great news because if you join the casino, your account and personal details remain under the protection of the 10 Steps to Cyber Security, which is an anti-cyber theft framework designed by the National Cyber Security Centre (NCSC) in the UK. It emphasises rules for internal operations and personnel and ensures the iGaming interface uses TLS encryption via the HTTPS prefix to its URL.
One final point: under all the above-mentioned licensing authorities, the operator cannot use your funds for its day-to-day expenses. In fact, all player balances remain in separate and protected bank accounts away from the operator's funds.
What we like
- 3,000+ Online Casino Games
- Fast Withdrawals
- Excellent Licensing Systems
- Great Selection of Progressive Jackpots
What we don't like
- High 60x Bonus Wagering Requirements
- No Software Provider Network Promotions
Lucky Louis Casino Overview
| Online | Since 2017 |
|---|---|
| Licence | |
| Games | 3,000+ |
| Software | |
|---|---|
| Owner | SkillOnNet Ltd |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP, CHF, USD, AUD CAD, DKK, SEK, NOK, ZAR, RUB |
| Language | |
| Support | Live Chat, Email, Telephone, FAQ |
| Contact | Email: [email protected]; Phone: +1-647-724-4691 |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | £10 |
| Min Withdrawal | £10 |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 0-24 hours; Bank transfers: 3-5 days; Card payments: 3-5 days; Processing time: up to 24 hours |
Lucky Louis Casino Bonuses And Promotions
There are a variety of bonus deals at Lucky Louis Casino, starting with a welcome bonus offer. You can then move on to regular bonuses via the daily picks.
Standard Welcome Bonus
The welcome bonus for new players making your first deposit applies to your first deposit only.
- First Deposit: 100 free spins on Big Bass Bonanza by Pragmatic Play
- Spin Value: £0.10
Just note that you will need to use your free spins before you can start using your real money balance. Once you have your bonus balance, you will have the opportunity to convert your free spins winnings amount after your real money balance runs out.
Main Bonus Rules
Before you claim the welcome bonus, make sure you fully understand how the maximum bet bonus policy works. If you bet above this amount and convert your bonus, you will not receive the real money conversion.
- Minimum Deposit: £10
- Free Spins Winnings: Paid into your bonus balance
- Bonus Money Wagering Requirement: 60x Free Spins Winnings
- Bonus Max Bet: 10% (min £0.10) of the free spin winnings or £5.00, whichever is the lowest amount.
- Bonuses Validity: 30 days
- Bonus Rules: Only bonus money bets count towards wagering
- Max Free Spins Winnings: Max free spins amounts only apply to bonuses received without making a deposit. For example, free spins from the VIP program.
Bonus Bets Game Weights
There are three sets of bonus game weight rules at Lucky Louis Casino.
- Standard Wagering: 100% of bets on Slots and Scratchcards count towards wagering. All other games contribute 0%. This applies to the welcome bonus offer.
- Mixed Wagering: The same rules as the standard wagering apply except 10% on all Non-slots and Scratchcards apply. This rule is only available for specified promotions.
- Special Mixed Wagering: The same rules as the standard wagering apply except 50% on all Non-slots and Scratchcards apply. This rule is only available for specified promotions.
Regular Bonuses
Rather than offer you the same weekly bonuses, Lucky Louis Casino gives you Daily Picks as part of its ongoing promotions. The more you play, the higher the number of loyalty points you'll earn.
As a loyal member the Daily Pick bonus deals will improve. These can include a higher number of free spins and high deposit match bonus amounts. Unfortunately, we couldn't find any tournaments to provide players with the chance to win free spins or real money.
VIP Program
As soon as you sign up to the LuckyLouis website and start to place real money bets, the casino automatically enrols you in the VIP program. Depending on your level, you will earn exclusive bonuses and promotions. Other perks include personalised account management, invitations to special events, and tailored offers and gifts.
Payment Methods and Payout Speeds
Lucky Louis Casino's main currency for UK players is the Great British Pound (GBP). The platform also accepts CHF, USD, AUD CAD, DKK, SEK, NOK, ZAR or RUB for other jurisdictions where the casino holds a licensing certificate to operate.
How to Make a Deposit
The minimum deposit is only £10, making Luckylouis Casino ideal for low-budget players. As for deposit options, players in Great Britain can use debit cards, such as VISA, Mastercard and Electron. There are also several acceptable e-wallets. Skrill, Neteller, and PayPal are the most popular. Other options available for non-UK residents are Paysafecard and Bank or Wire Transfer.
UK players cannot make deposits using credit cards. Under the British Gambling Act 2005, gambling entertainment companies cannot accept funds that come via a line of credit. However, Credit and debit cards are acceptable via the MGA version of the casino.
Withdrawals
One of the key selling points Lucky Louis Casino likes to point out is that all withdrawals stay pending only up until midnight GMT, then your money is sent to your account. To get your money into your Lucky Louis casino account different payment methods apply to different jurisdictions.
The minimum withdrawal is £10. If you would like to withdraw a balance lower than this, you will need to contact customer support. As for withdrawal methods, you can use VISA, Mastercard, Electron, Skrill, Neteller, PayPal, Bank or Wire Transfer.
Withdrawals are free except for wire transfer, which comes with a £10.00 for transactions under £500. Also, the minimum cash out for wire transfers is £50.
Maximum withdrawals are as follows:
- United Kingdom: No withdrawal limits
- International: €5,000 Weekly or €10,000 monthly.
Important Withdrawal T&Cs
- Pending Time: Until midnight GMT after you make a withdrawal request.
- KYC Checks: Within 72 hours of signing up for UK players. Before your first withdrawal for non-UK players.
- KYC Verification: Verification can take up to 72 hours.
Lucky Louis Casino Games and Software Providers
There is no doubt the casino hosts games from some of the leading game providers on the iGaming scene. For example, we found games from Relax Gaming, Blueprint Gaming, Reflex Gaming, Realistic Gaming, Barcrest, Slingo, Merkur, and many more.
The game lobbies, which the casino has named as categories, are Slots, Roulette, Video Poker, Cards, Live Casino, Extra Games, Most Popular, New, and View All. These are the only filters available to sort games. There is no search option and no software provider filter.
Slots
Slot machines like Rainbow Riches, Cleopatra, Book of Ra Deluxe, Cops ‘n’ Robbers, and Deal or No Deal Megaways found in UK and Irish bookies, slot shops, and land-based casinos are also available on Lucky Louis. There are also quite a few Playtech Cash Collect slot games that have become popular on the land-based gambling scene online at Lucky Louis.
Furthermore, if you are looking for classic games with bonus features, Play'n GO offers Fire Joker and Charlie Chance in Hell to Pay, which are two more games you will find in UK bookies.
Underwater themes, pirates, Egypt, sports, travel, fruits, luxury lifestyle, horror, mystery, movies, TV series, rock bands, and tons of other themes at this casino will mean that you will find a slot title that suits your tastes.
Jackpot Slots
The dedicated jackpot section includes famous stand-alone slot titles. For instance, you'll find Divine Fortune, Wonder Woman, and Mega Fortune progressive slots.
We also came across the Dream Drop, Age of the Gods, Power Play, and Jackpot King progressive jackpot networks. For non-progressive slots with random jackpot wins, Playtech has a range of Mega Fire Blaze games. As for fixed jackpot titles, Wazdan Hold the Jackpot, Playson Hold the Jackpot, and Spinplay Link & Win games come with jackpot wins up to 5,000x your spin bet.
Live Casino
The live casino has evolved considerably since the Playcasino.com team's first Lucky Louse Casino review. We still found it difficult to quickly find the games we wanted to play due to the lack of filters, but this section of the casino isn't as large as the online slot lobby, so we found it more manageable.
You'll find live games from Evolution, Pragmatic Play Live, and Authentic Gaming. The most popular card games are Blackjack and Baccarat, followed by Dragon Tiger and a variety of live casino poker games. These games come with betting ranges between £1.00 and, for the VIP tables up to £25,000.
There is also a nice selection of live roulette games. You can play either single-zero or double-zero variants with live dealers or on auto-roulette tables. Plus, there are plenty of roulette games with multipliers.
Mobile Casino Review
We found several options to stream games from the Lucky Louis Casino to our mobile devices.
- Android App: Downloaded via the Google Play Store
- iOS App: Downloaded via the Apple Store.
- Web Browser (Web App): The interface is fully HTML5 enabled. That means anyone using any mobile operating system with an HTML5 web browser can access the casino via Chrome, Safari, Edge or another popular web browser.
We tested the mobile version of the site on several devices. We also downloaded all apps to see what the Lucky Louis mobile casino has to offer across all operating systems, apps, browsers, and a variety of mobile devices. Although we can confirm the site is fully responsive and clear, the downside is the same as we found with the desktop version.
The whole casino experience just feels a little too oversimplified, is a polite way of putting it. If we are more brutal, the interface is outdated - plain and simple. It's in dire need of an upgrade, in our humble opinion.
Customer Support
One of the advantages of becoming a member of an online casino operated by a company that is also responsible for numerous other casinos is the customer support set-up.
Lucky Louis has an entire support team ready and waiting at the end of an email support system and a real-time live chat facility. In addition to this, you can also call the casino on its support number, use the FAQ self-help section, or check out the casino on Facebook or Twitter.
- Live Chat: The live chat features professional customer support. When we connected to the real-time chat facility, we had a personal customer advisor walk us through specific points, such as the VIP levels available. We asked about this particular topic because the information on the site was a little vague.
- Email: To get in touch with the customer services team via email, you can send a message to [email protected]. What we've experienced from our emails is that you can expect a reply from the support team within one to two days.
- Phone: 1-647-724-4691
- FAQ: The FAQ section at first glance looks basic, but once you expand the various sections, there are 100s of Q&As. Hence, we decided to give it a bullet point in this review.
- Customer Complaints: Section 22 of the casino terms outlines the entire complaints procedure. As per British law, Luckylouis Casino has to appoint an 'Alternatives Disputes Resolution' partner. In this case, it is eCOGRA which will step in and mediate under UKGC regulations in cases whereby the player and casino cannot come to an agreeable solution to resolve a complaint.
Alternative Online Casinos
Comparing this detailed Lucky Louis UK casino review with the other British online casino reviews we've carried out was a breath of fresh air. You'll see why as we pitch Spinrio and 888Casino versus the Lucky Louis iGaming interface.
SpinRio Vs. Lucky Louis Casino
First off, Spinrio offers a far more user-friendly platform with search functions and lobbies with categories under each of these to help you narrow down your search for certain games or software providers.
Adding to this, SpinRio can match the Lucky Louis welcome in free spins over its three-part deposit structure.
- Deposit 1: 100% up to £50 + 20 FS
- Deposit 2: 50% up to £75 + 40 FS
- Deposit 3: 50% up to £75 + 40 FS
It may cost you a little extra to gain the same number of free spins, but you also have a bonus balance on top. Free spins + deposit match gives you a far higher bonus balance. Furthermore, Spin Rio Casino's wagering requirements are much lower. We are talking 35x deposit only at SpinRio versus 60x at Lucky Louis.
888Casino Vs. Lucky Louis Casino
As with Spinrio, 888 Casino has a more up-to-date and easy-to-navigate platform compared to Lucky Louis Casino. There is a tussle between the progressive jackpots, as both casinos offer great options. The key difference is that 888 makes life easier by finding jackpot games.
Comparing the bonuses, 888 gives new players a 100% deposit match of £100 with 30x wagering for the deposit only. There are also 90 days available to play through the bonus wagering.
Lucky Louis's offer is 100 free spins on Big Bass Bonanza with a spin value of £0.10. From our perspective, 100 free spins could result in £10 to £2,000 in bonus money. The latter example is exceptionally generous.
If we were to choose between these two casinos based on the welcome bonus, 888 comes out on top. Mainly because you have the stability of knowing you have a set bonus amount. Secondly, the wagering requirement for bonus money at 888 Casino works out half of the 60x bonus wagering asked of you by Lucky Louis.
Our Opinion Of Lucky Louis Casino
The main issue we have with Lucky Louis is that its platform feels outdated. There are only nine lobbies to filter games. Once you have filtered them into, let's say, slots, you have to scroll through the entire selection of slot games and randomly pick titles.
Another disadvantage is that you cannot search games by software provider. Now, when you consider the huge number of Luckylouis Casino games available, the lack of filters and categories is not what we would classify as user-friendly. We can extend the casino an olive branch because players new to the iGaming scene may find the simplicity of the platform a great introduction to gambling entertainment.
Another area we feel Lucky Louis needs to improve on is its wagering requirement of 60x for free spins. This is too high. In our experience, 40x is more than fair and would help the brand score higher on review sites.
On a positive note, if you are looking for an iGaming platform with thousands of games, Lucky Louis provides. On top of this, the casino has an impressive selection of progressive jackpot slots. The only major networks we can see that are missing are Mega Moolah and WowPot.
Furthermore, the withdrawal policy to approve all withdrawals by midnight on the same day you make a cashout request is outstanding. Plus, UK high rollers will be pleased with the uncapped withdrawal limits. As a final point, it's great to see that the operator has markedly improved the live casino section.
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