Luna Casino review

Luna Casino is a UK iGaming platform that operates under the UK Gambling Commission licensing framework. The Skill on Net Ltd operator also holds an MGA licensing certificate. Players can download iOS or Android app versions of Luna or play games via a web browser. One of the talking points of this platform is that it is host to British software providers such as Reflex, Inspired, Push Gaming, Blueprint, and Playtech!

History Of Luna Casino

Luna Casino came online in 2016 and has firmly cemented its place in the UK and MGA online casino entertainment markets. Skill on Net Ltd's registration date in Malta was as far back as 2010, making the operator a long-term player in the iGaming industry.

Luna Casino

100% up to €100 + 50 Free Spins

Bonus Code: LUNA

Minimum Deposit: £10

Wagering: 30x (Deposit + Bonus)

Get Bonus

Gambling License and Player Security

Skill on Net Ltd, the site’s operator, holds the casino licensing certificate. This was issued by the UK Gambling Commission (UKGC) under account number 39326.

On top of operating under the UKGC licensing framework, Skill on Net Ltd additionally operates under the Malta Gaming Authority (MGA) licensing system. The authorisation number is MGA/CRP/171/2009.

The website uses HTTPS for TLS encryption and follows the 10 steps to cybersecurity laid out by the British government. In the footer, Luna also features an iTech Labs RNG certificate, which is a UKGC-approved algorithm testing company.

What we like

• UKGC & MGA licensing frameworks
• Hosts numerous of British iGaming brands
• An entertaining selection of progressive jackpot games
• Fast withdrawals
• iOS or Android app download
• Responsible gambling tools available

What we don't like

• High bonus wagering requirements
• There is no filter for software providers
• T&Cs are difficult to read
• Low maximum withdrawal limits

Luna Casino Overview

Luna Casino Bonuses And Promotions

New customers can claim a first deposit welcome bonus offer, which is automatically credited to your first deposit. Once the welcome bonus has concluded, you can claim a series of regular bonus deals. Plus, there is a VIP program for loyal players.

Welcome Bonus for the United Kingdom

• The UK: 100% deposit match up to £50 + 50 free spins on Rich Wilde and the Book of Dead (Bonus Code LUNA)

Disclaimer: Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Max. Bonus £50. Maximum amount of Free Spins is 50. Game: Book of Dead, Spin Value: £0.10. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. Bonuses do not prevent withdrawing the deposit balance. Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. #AD, 18+ only, Begambleaware.org, Full Terms apply

Welcome Bonuses for Ireland & Canada

• Canada: 100% deposit match up to C$100 + 50 Free Spins on Thor the Trials of Asgard (Bonus Code LUNA)
• Ireland: 100% deposit match up to €100 + 50 Free Spins on Rich Wilde and the Book of Dead (Bonus Code LUNA)

The free spin value for all bonuses is the same regardless of the currency. This is set at 0.10 per spin.

Regular Bonuses

The regular bonus deals offered by Luna Casino generally come via SMS or email. However, from time to time, you will find free spins and deposit bonus offers in the promotions section.

• Free Spins: Delivered via SMS or email, while the promotion section adds new free spins bonuses most months.
• Daily Picks: The Daily Picks promotion offers players a new, tailored bonus each day. These daily offers can include deposit bonuses, free spins, or other rewards.
• Tournaments: In the tournaments section there are cash prizes up for grabs every day via races and leaderboard promotions.

Bonus Rules For All Countries

The following bonus policy applies to all bonuses regardless of the country or currency you use. One rule we encourage you to stick by is not exceeding the maximum bet for bonus money.

• Free Spin Value: £0.10 or C$0.10/€0.10
• Minimum Deposit: £10.00 or C$10.00/€10.00
• Bonus Money Wagering Requirement: 30x (Deposit + Bonus)
• Free Spins Winnings: 60x
• Max Bet For All Bonus Money: 10% of the bonus or £5.00 or C$5.00/€5.00 (lowest amount applies)
• Bonuses Validity: 30 days
• Max Bonus to Real Money Conversion: £5.00 or C$5.00/€5.00

Bonus Bets Game Weights

Understanding the various bonus rules at Luna Casino can be a little complex as there are two types of wagering requirements. On the bonus policy page, Luna Casino mentions that, on occasion, it uses a system called mixed wagering requirements.

Standard Bonus Bets Games Weights:

For most regular bonus deals, only online slots count towards bonus wagering.

• 100% - Slots and Scratch Games
• 0% - All other games

Mixed Bonus Bet Game Weights:

On the promotions page for the MGA version of the site, the T&Cs written under the welcome bonus state the following game weight rules. The exact wording is Slots count 100% and any other game 10%.

• 100% - Slots and Scratch Games
• 50% - Non-Slots and Scratch Games (Baccarat, Roulette, Blackjack, and other games)

Loyalty Program and VIP Club

Each time you place a real money bet, you'll earn VIP points. There are 6 levels to climb, and new customers will begin at the Bronze level. Rewards include a dedicated personal VIP account manager, exclusive bonuses and promotions, and invitations to special events and promotions.

VIP Program Levels

• Bronze
• Silver
• Gold
• Platinum
• Diamond (invitation only)
• Red (invitation only)

VIP Points Conversions

You'll earn 1 point once you accumulate real money bets. Just note that there are different rates for placing bets on slots versus table games or live dealer games.

• Slots and Scratch Games: 1 point for every £20
• Hi & Lo, Let Them Ride: 1 point for every £40
• Caribbean Poker, Casino Holdem: 1 point for every £60
• Roulette, Video Poker, Big Wheel, Blackjack, Baccarat, Punto Banco: 1 point for every £80
• Craps, Pai Gow Poker: 1 point for every £160

Luna Payment Methods and Payout Speeds

The currencies accepted for deposits and withdrawals are GBP, EUR, CHF, USD, AUD CAD, DKK, SEK, NOK, ZAR or RUB.

Deposits

The minimum deposit is £10.00 or C$10/€10.00. Deposit options available depend on the country you are depositing from and the currency you are using.

• UKGC Version: Paypal, Bank Transfer, VISA/MasterCard debit cards only, Visa Electron, PayPal, MuchBetter, Pay by Mobile, Apple Pay, Paysafecard, Neosurf, PaybyPhone, Bank Transfer, Payz, and Trustly.
• MGA Version: Interac, AstroPay Card, MuchBetter, Paysafecard, Payz, MasterCard, Visa, Neteller, Jeton, Siru Mobile, Euteller, Trustly, and Skrill.

Withdrawals

The minimum withdrawal is £20.00 or C$20.00/€20.00. Cashing out is free, except for bank transfers or wire transfers, which come with a £10.00 or C$10.00/€10.00 fee. However, if you withdraw over £500 or C$500/€500, cashing out your winnings is free.

Cashout options available once again depend on the country you are withdrawing from.

• UKGC Version: Paypal, Bank Transfer, VISA/MasterCard debit cards only, Visa Electron, PayPal, MuchBetter, Pay by Mobile, Apple Pay, Paysafecard, Neosurf, PaybyPhone, Bank Transfer, Payz, and Trustly.
• MGA Version: Interac, MuchBetter, Payz, MasterCard, Visa, Neteller, Jeton, Siru Mobile, Euteller, Trustly, and Skrill.

The maximum amount you can withdraw is as follows:

• Per Transaction: £5,000 or C$5,000/€5,000 or currency equivalent.
• Monthly: £10,000 or C$10,000/€10,000 or currency equivalent.

Important Withdrawal T&Cs

1. Pending time for withdrawals is just a few hours up to 24 hours.
2. There is no deposit turnover stated to withdraw funds.
3. Prior to your first cash-out, you need to pass a KYC check.
4. It takes 1 - 3 days to get verified.
5. If available for withdrawal, you will need to use the deposit method as your cash-out method. If it is not available for withdrawals, the casino presents alternative options available to you in your country.

Luna Casino Games and Software Providers

There are 4,000 games available across 60+ software providers. UK players will be impressed with the number of homegrown software providers hosted in the slots section.

These providers include Blueprint, Playtech, Push Gaming, Inspired, and Realistic Gaming. Some of the other stand-out software providers available include Pragmatic Play, NetEnt, Thunderkick, Game Global, 1x2 Gaming, Yggdrasil, and Playson.

Despite this premium selection of software providers, there is no filter to sort each brand into separate lobbies. In our view, this negatively affected our user experience as we prefer to have the option to sort games into lobbies that contain games from our preferred brands.

Aside from that minor hiccup, the game lobbies available are easy enough to browse. You can filter the game into Slots, Live Casino, Roulette, Blackjack, Jackpots or an All Games lobby.

Video Slot Games and Progressive Jackpots

Under the slot section, you will simply find a list of games to scroll through. There are no filters to separate the games aside from the Jackpots section.

Some of the first slot games to come up on both the desktop and mobile versions are Book of Dead, Thor: The Trials of Asgard, Energy Coins Hold and Win, and Gladiator Ways. Scrolling through the slots section, we found the entire selection of Big Bass Bonanza online slots, plus Playtech's selection of Mega Fire Blaze Jackpot games.

When it comes to progressive jackpot games, you'll find these mixed in with a large selection of non-progressive slots. What we do like about this section is that it is easy to tell the difference between the two types of jackpot games.

Progressive slots show the current jackpot level. This made it easy to find and play progressive jackpot games by Amusnet and the large selection of Playtech Age of the Gods and PowerPlay jackpots, as well as Blueprint Jackpot King and Relax Gaming Dream Drop slots.

Live Casino Games & Gameshows

Software providers hosted in the live casino section include Playtech, Evolution Gaming, and Pragmatic Play Live.

Some of the popular traditional live dealer games are Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo and Andar Bahar. You can also play most of these games with side bets or a multiplier variant of the game.

The live casino section also hosts a large selection of game shows available for those of you who crave a community live casino gaming experience. Crazy Pachinko, Crazy Time, and Funky Time by Evolution Gaming are all fun game shows with multipliers and bonus rounds we enjoyed playing.

We also had plenty of fun playing Pragmatic Play Live dealer games such as Mega Wheel and the Vegas Bonanza bingo. Other bingo or lotto-style games include Mega Ball, Cash or Crash and Monopoly Big Baller.

Mobile Casino Review

You have three choices to play casino games via mobile at Luna Casino.

1. Download the iOS app from Apple Store
2. Download the Android app from the Google Play Store
3. Play via a web browser - Chrome, Edge, Safari, Opera, and more

We tested the mobile platform from various locations using both the apps and the web browser version. Our findings were as we expected. Whether you play on a smartphone or a tablet via the app or browser options, we found the casino's interface as user-friendly as the desktop version.

Customer Support

The customer support system offers both self-help options or live chat and email. However, we can't say that we are impressed with the Bonus Policy page. Although the information is accurate, it is just walls of text with a few subtitles separating the section. It's not what we would call user-friendly.

• Live Chat: The live chat is available via the floating icon. The live chat is available 24/7 and the waiting times were reasonable.
• Email: To get in contact with the support team via email, the email address is [email protected]. When you email, you'll receive a confirmation message with a ticket number. You can then expect a replay anywhere between 2 hours and 24 hours.
• Complaints Procedure: There is a complaint procedure in the terms and conditions section 21. All player complaints must be dealt with. Also, if the resolution offered is not satisfactory, the Alternative Disputes Resolution (ADR) partner for mediation is eCOGRA.

From our playing experiences, we found ourselves speaking with the live chat support team to get answers rather than reading through walls of text.

Alternative Online Casinos

To give you an idea of other online casinos that operate under the UKGC or MGA online gambling licensing frameworks, we've picked two casino reviews to compare with Luna Casino.

888 Casino

100% up to $1000

Play

5.0 / 5.0

Mr.Play Casino

100% up to €200 + 20 Free Spins

Play

4.5 / 5.0

888 Casino Vs. Luna Casino

To begin with, 888 Casino has fewer games and software providers available compared to Luna Casino. Yet, the reason the 888 brand is so popular is that the platform also hosts poker and sports betting platforms.

Another key difference to point out is that 888 Casino creates in-house proprietary slots and progressive jackpot games. With that being said, when it comes to both platform's progressive jackpot selections, there are slight differences you may want to take note of.

Both casinos offer Age of the Gods and Jackpot King progressive slots. However, 888 does not host the Amusnet, Dream Drop, or PowerPlay pooled jackpot slot networks, which you will find at Luna.

Finally, when comparing the bonuses, Luna Casino has a 30x Deposit + Bonus wagering applied to the deposit match bonuses and 60x to free spins bonuses. 888 has a far more attractive 30x bonus-only wagering attached to a higher welcome bonus that offers a 200% bonus worth up to £200. Adding to this, you have 90 days to play through the bonus.

Mr Play Vs. Luna Casino

Mr Spins Casino is on par with Luna when comparing both the iGaming platform's software providers and casino games. However, if you are on the hunt for progressive jackpot slots, then Mr Play isn't worth considering, as we couldn't find any.

On the other hand, if your goal is to mix casino and sports betting, then Mr Play offers sports, in-play betting, and sports bonuses.

When comparing the welcome bonus deals, we prefer Mr Play's offer. Over three deposits, you can claim a 200% deposit match worth up to £200 + 80 free spins. The main selling point is the 35x bonus-only wagering and 35x on free spins winnings. This is half the amount required by Luna Casino.

Our Opinion Of Luna Casino

Our honest opinion is that we are not sold on Luna Casino. On the plus side, we have no doubt the platform offers a solid selection of popular games and software providers. Yet, we found quite a few flaws, which are not all that uncommon for some UK casinos that also operate under the MGA licensing system.

One of the most surprising aspects of the casino is its failure to give players the option to sort games by software provider. This is a standard tool all online casinos should offer to enhance user experience.

Another area Luna Casino disappoints is its terms and conditions and bonus terms pages. They make reading the bonus rules not only tricky but also a bore. Skill on Net should not only use subtitles but also number each one.

Next up are the high bonus wagering requirements. 30x the deposit + bonus on a 100% deposit match might as well be described as 60x the bonus. At the same time, 60x wagering on free spins is also high.

Back to a couple of positive notes. This is, in fact, a great online casino for new players as it has a simple, user-friendly platform for mobile app downloads, and its mobile performance, whether using an app or web browser, is first-rate.