Casoola Casino review

Casoola Casino is a new online casino, opening early in 2020. It offers a funky robotic theme, a fully mobile-optimized gaming platform, it is licensed by the UKGC as well as the MGA, plus members will be able to take advantage of 24/7 support. These are just a few reasons why this casino has already become popular in countries where citizens are allowed to sign up for an account.

As of January 2023, Casoola Casino is blacklisted by Playcasino.com due to the usage of unethical business practices and player complaints. 

Despite being the new kid on the block, Casoola Casino already boasts an instant-play game selection of 1,300, including video slots, progressive slots, live dealer table games, as well as a host of virtual table gaming options. Games found at the casino have been developed by leading names such as NetEnt, Microgaming, Play’N GO, Evolution Gaming, and other big-name casino gaming developers.

Features

The multi-language Casoola Casino platform can be displayed in English, German, Finnish, Norwegian and Swedish. No download is required as the games are provided in HTML5, making the casino ideal for both desktop and mobile players. The layout also allows for easy navigation for mobile players of varying screen sizes.

What we like

• Modern theme and interface
• More than 1300 games
• Leading developers such as NetEnt, Microgaming and Evolution Gaming
• 24/7 customer support
• Licensed by the MGA and UKGC
• Lucrative welcome bonus

What we don't like

• No loyalty program
• Low maximum withdrawal limits

Casoola Casino Overview

Bonuses / Promotions Summary

Players at Casoola Casino can expect a variety of bonuses and promotions, including a welcome bonus that is well worth considering. A VIP program can also be enjoyed, which brings some excellent benefits for qualifying players.

Welcome Bonus

New players are greeted with a welcome bonus at Casoola Casino that could be worth up to €1,500 and 200 free spins across their first four deposits. This is how it all breaks down:

• 1st Deposit: 100% Match Deposit Bonus up to €300 plus 200 Free Spins

• 2nd Deposit: 50% Match Deposit Bonus up to €400

• 3rd Deposit: 25% Match Deposit Bonus up to €400

• 4th Deposit: 25% Match Deposit Bonus up to €400

Players are initially given 20 free spins instantly as part of their first deposit and then 20 per day for the next 9 days. The welcome bonus free spins can only be used on the Reactoonz slot and must be used within 72 hours of the date/time credited. You should also note that there is a cap of €100 worth of winnings that can be converted to cash.

All bonus funds and winnings from free spins are subject to 40x wagering requirements. Players have 14 days to complete those wagering requirements before all bonus funds and/or winnings expire. The types of games and their contributions to those wagering requirements are as follows:

• All Video Slots and Other Games – 100%

• Classic Slots – 75%

• Table Games – 10%

• All Blackjack Games – 5%

• All Jackpot Games – 0%

• Live Dealer Games – 0%

• Video Poker Games – 0%

it should be noted that while all slots are claimed to have a 100% contribution to the wagering requirements, there are some slots that do not. These can all be found in the general bonus terms and conditions.

It should also be noted that there are maximum bet limits that need to be adhered to when using bonus funds. These are a max bet of €5 per spin on slots and €30 per bet on any other game.

Bets will always come from the ‘Real Money’ balance first and foremost, with funds from the ‘Bonus Balance’ being used when those in the ‘Real Balance’ have been depleted.

History

Genesis Global Limited released the Casoola online casino. As an operator, Genesis Global already has plenty of experience in the online casino industry. The company already operates Casino Joy, Casino Cruise, Vegas Hero, and Genesis Casino. All these casinos fall under UKGC and MGA licensing, with some also sporting an SGA license to operate in Sweden.

Licenses / Security and Fairplay

With Genesis Global’s management team at the helm of Casoola Casino’s operations, licenses from the MGA and UKGC were applied prior to the casino's release to the online public. This means all games have been fully tested with RNGs fully approved by the UKGC and MGA third-party testing companies. The casino also passes the UK’s 10-steps-to-cyber-security, which covers security, privacy, and encryption required by online casinos in order to obtain a UKGC or MGA license.

If you are wondering whether your money is safe being held at this casino, then the UKGC and MGA licenses speak for themselves in this department. Neither licensing authority will issue a license unless the casino shows proper financial records to cover player wins and operating costs. On top of this, the casino must open bank accounts that are used purely to store the total balance of all players’ accounts – this way, if the casino were to run into financial difficulties, players would be paid back before the casino liquidates.

Other Bonuses and Promotions

As well as that inviting welcome bonus, Casoola Casino offers up a number of other bonuses and promotions for its players. These include a Live Casino welcome bonus of up to €100 and a selection of other match deposit bonuses. All information regarding the current bonuses and promotions on offer can be found under the ‘promotions’ tab at Casoola Casino.

VIP Program

Players can also apply to become a VIP at Casoola Casino. This brings a number of benefits, such as a dedicated account manager, faster withdrawals, tailored bonuses and promotions, and annual birthday presents. There is no loyalty program, however, which is disappointing.

Payment Methods Summary

There are 26 currencies that are accepted at Casoola Casino, such as major ones like EUR, GBP, USD and CAD. To get the full list, this information can be found in the FAQ resource at the casino. Depending on their location, players will have a good selection of payment methods that they can use with their currencies to get money in and out of Casoola Casino.

Those payment methods include credit/debit cards, bank transfers, e-wallets and prepaid vouchers/cards.

How to Make a Deposit

There is a minimum deposit of €10 and a max deposit of $5,000 at Casoola Casino. The payment methods that can be used include bank transfers, credit/debit cards, Skrill, Neteller, PayPal, EUTeller, iDebit, EasyEFT, ecoPayz, Giropay, PayPal, Trustly, SoFort and Paysafecard. These payment methods may change depending on the country you are playing from.

How to Withdraw / Cash Out

When withdrawing from Casoola Casino, you must ensure that you withdraw more than the minimum withdrawal of $10 but no more than the max withdrawal limit of $5,500 per week or $22,000 per month. There is a 2% withdrawal fee which can be no less than $1. Information regarding those withdrawal limits and fees can be found in the general terms and conditions at Casoola Casino.

Bank transfers, credit/debit cards, Skrill, Neteller, PayPal, EUTeller, ecoPayz, Giropay, PayPal, Trustly and SoFort, are the most common payment methods for withdrawal. Again, these will change from country to country.

There is a pending time of up to 48 hours for all withdrawal requests. Once that pending time has finished, withdrawals using e-wallets are completed instantly, while credit/debit card and bank transfer transactions will take 1-3 and 3-5 working days, respectively.

Game Selection Summary

Casoola Casino offers players an impressive catalog of games that totals more than 1,300. Provided by some of the world's best software developers, the types of games include slots, progressive jackpot slots, table games, video poker games and a live dealer suite of games.

‘Hot Games’, ‘Slots & Jackpots’, ‘Live Casino’, Casino Games’ and ‘Games Providers’ are the main categories to choose from in the main lobby. Each of those categories will provide a number of subcategories to choose from once clicked. This makes it easier to find your preferred games. Players can also search via game names using the search feature at the top of the screen.

Casino Games Software Providers

Casoola Casino partners with a number of leading software developers, but NetEnt is the one it features the most predominantly. Those other developers include Microgaming, Play’N GO, Quickspin, NYX Interactive, Evolution Gaming, iSoftbet, Yggdrasil Gaming, Push Gaming, Big Time Gaming, Gamomat, Red Tiger Gaming and Skywind Group.

Casino Slots

There are at least 1,200 slots at Casoola Casino and probably more. Fans of classic slots, jackpot slots, or modern 3D slots will have plenty of choices here. With man-leading software providers behind these games, you can expect popular titles such as Starburst, Book of Dead, Vikings go Berserk, Thunderstruck II, Immortal Romance, Jumanji and more.

As well as a vast array of video slots to choose from, players can also enjoy around 50 progressive jackpot slots. By clicking into the ‘Jackpots’ subcategory, players will be met with some hugely popular jackpot slots from netEnt and Microgaming, such as Mega Moolah, King Cashalot, Arabian Nights, Mega Joker, Mega Fortune, Hall of God and Divine Fortune.

Casino Table Games

Once you click into the ‘Casino Games’ category, you will be met with about 150 games. It is important to note that half of these are video poker games, instant win games, and scratchcard games. Still, that still leaves plenty of table games, including various variations of Blackjack, Roulette and Baccarat. You will also find other popular poker-based table games, dice games such as Sic Bo and gameshow-style games such as Dream Catcher and Deal or No Deal.

Live Casino

There is also a selection of around 100 LIVE casino games at Casoola Casino. Mainly provided by both Evolution Gaming and NetEnt, just about every popular table game has been represented in a live format. The French, American and European versions of roulette can be found alongside a large number of different blackjack variations. Baccarat, Caribbean Stud Poker and Casino Hold’em are just some of the other popular titles.

Mobile Casino Review

Casoola Casino is an instant-play casino that makes use of HTML5 technology to deliver its games to both desktop and mobile players. No download or app is required to play at this online casino as it is fully focused on providing a platform that accepts all types of devices, operating systems and browsers. Simply navigate to the Casoola Casino via your web browser to experience the multitude of gaming options available.

Customer Support

Casoola Casino offers 24/7 customer service that is contactable in a number of different ways. Impressively, they have numbers for players from most countries to reach them by phone. Alternatively, players can take advantage of a live chat feature or email support.

• Live Chat
• FAQs
• Email

Conclusion

Casoola is yet another online casino to add to the already growing list of high-quality UKGC and MGA-licensed virtual casino gaming establishments operated under the wing of Genesis Global. Players are treated to a fair welcome bonus when they join; there are numerous regular promotions, including those that focus on live casino players and over 1,300 games to keep Casoola casino members busy.