LuckLand Casino review
Luckland Casino, established in 2015, offers a comprehensive online gaming experience with a reasonably large selection of games, enticing bonuses, and a user-friendly platform. Licensed by the UK Gambling Commission, British online casino players have access to over 2,100 online slots and 300 table games, including virtual and live gaming options.
History of Luckland Casino
Launched in 2015, Luckland Casino is operated by AG Communications Limited. The operator is a Malta-based company and publicly available on the Malta Business Registry (MBR) with a registration date of 2009 under company number C48328. AG Communications itself is owned by a renowned iGaming company, Aspire Global Limited.
LuckLand Casino
100% up to £50 + 50 Free Spins
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x40
Gambling License and Player Security
The Luckland Casino operator holds licenses from the UK Gambling Commission and the Malta Gaming Authority, ensuring adherence to strict regulatory standards. Its United Kingdom Gambling Commission account number is 39483. This includes a Bingo, Casino, and General Betting Standard licence summary, all listed under remote licence number 039483-R-319409-017.
Under the UK Gambling Commission, Luckland Casino operates under strict cybersecurity laws outlined by Great Britain's National Cyber Security Centre (NCSC), which outlines the 10 Steps to Cyber Security.
Furthermore, all online gambling entertainment platforms must declare whether player funds are protected in case of insolvency. In the case of Luckland, the segregation of customer funds operates at medium protection.
What we like
- Over 2,400 games from top-tier providers
- Extensive live casino with over 130 tables, including exclusive games
- Multiple payment options
- Excellent Responsible Gambling Tools
- UK Gambling Commission Casino
- Games from Popular UK Land-Based & Online Developers
What we don't like
- Customer support operates from 6:00 to 23:00 GMT.
- Your bonus balance is valid for only 1 day
- No software provider filters
LuckLand Casino Overview
| Online | Since 2015 |
|---|---|
| Licence | |
| Games | 2,400+ |
| Software | |
|---|---|
| Owner | AG Communications Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 10 GBP |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 5-7 days; Pending Time: 24 hours |
Luckland Casino Bonuses and Promotions
New players can claim a welcome bonus to get started. Subsequent to your welcome offer, there are network promotions with 0x wagering on any prizes won, plus daily spins, giving you a chance to land additional offers, such as free spins and reload bonuses.
Casino Welcome Bonus
- First Deposit: 100% deposit match bonus up to £50 + 50 free spins on Starburst by NetEnt.
Main Bonus Rules
Please pay attention to the max bet for all bonus money. Going over this limit may mean that Luckland Casino could refuse to honour any bonus to real money conversions.
- Minimum Deposit: £20
- Bonus Money Wagering Requirement: 40x bonus only
- Max Bet For All Bonus Money: £4 or £0.50 per line or 15 percent of the bonus amount. For example, if you deposit the minimum of £20, your maximum bet is 15% of this, which is £3 per bet.
- Bonus Validity: 1 Day
- Max Bonus to Real Money Conversion: Unlimited unless otherwise specified in the Bonus Policy / For free spins, the maximum conversion from bonus to real money is £100.
- Exclusions: There are no exclusions. However, if you deposit via Skrill or Neteller and claim a bonus, the maximum bonus bet is £2.50.
Regular Promotions
Luckland offers periodic promotions, including live roulette and slots tournaments with substantial prize pools. Players can also participate in weekly deposit bonuses and other special offers.
- Daily Spin Frenzy: You can earn free spins daily by completing challenges. These challenges include wager £100, £300, £500, or £1,000 in real money bets for 10, 15, 25, or 50 free spins.
- Software Provider Promotions: Luckland Casino hosts software provider promotions, such as the Pragmatic Play Drops & Wins promotion. Leaderboard positions pay cash for the highest 3,500 multiplier wins of the day, plus every spin could also reward you with a multiplier prize drop or free spins.
Bonus Bet Game Weights
- 100% Slots
- Excluded: All RNG table games, live dealer games, and progressive jackpots are excluded.
- More Excluded Games: On the 'Bonus Policy' page, look up the section '3.63 Restrictions Regarding Casino Bonuses. ' Select Wagering Requirements for a list of excluded slots.
Loyalty Program
Luckland features a loyalty program with multiple tiers, offering benefits like faster withdrawals, personalised offers, and exclusive bonuses. However, this program is currently unavailable to UK players.
Payment Methods and Payout Speeds
The UK version of Luckland Casino accepts British pounds sterling only for deposits and withdrawals. All deposits are free, but just note that, as per the UK Gambling Act 2005, you cannot use credit cards to fund your casino balance.
How to Deposit
You can fund your account using various methods, including Visa, MasterCard, Maestro, PayPal, Skrill, Neteller, Trustly, Muchbetter, AstroPay, and Paysafecard. The minimum deposit amount is £10.
How to Withdraw
Withdrawals can be made using the same methods as deposits. The minimum withdrawal amount is £10. Although no specifics were provided, Section 9.9 mentions that "for some deposit/withdrawal methods, we charge an administrative processing fee".
Maximum withdrawals are as follows:
- No Limits: Players from the United Kingdom do not have any maximum deposit restrictions.
Important Withdrawal T&Cs
- Pending Time: 48 to 72 hours
- Deposit Turnover: None required
- KYC Checks: Automatic verification when you sign up
- KYC Verification: If automatic verification fails, you will need to provide ID and proof of address.
Luckland Casino Games and Software Providers
Although most Luckland online casino reviews mention that the casino hosts only 1,000 games, we counted more than 2,400 across the online slot, virtual table, and live casino lobbies. We can only assume they are older reviews, and the casino has evolved by adding more software providers, thus increasing the number of games.
As Luckland is a UK casino, many of the British software providers stand out the most, such as Blueprint Gaming, Reflex Gaming titles via the Yggdrasil Master's delivery system, Inspired Gaming, and IGT. You will also find these brands in land-based venues across Great Britain, such as in pubs, clubs, and land-based casinos.
Other well-known software providers popular on the British iGaming scene included in Luckland's gaming lobbies are Play'n GO, Pragmatic Play, Wazdan, and Games Global. The downside is, we could not find any way to filter providers into separate lobbies.
Video Slot Game Selection
The platform offers golden oldies still popular today, like Book of Dead, Fishin' Frenzy Megaways, Starburst and Fire Joker. Plus, the 'New' section is packed with the latest releases, which is why the number of games at the casino has increased compared to the numbers stated in other reviews we researched.
As for bonus features, the game filters are not exactly inviting. You have the option to choose Jackpots or Drops & Wins lobbies. However, you'll need to search through the online slot lobby, test the various games available, and find which ones offer features that suit you. When you do, you can add the game to your favourites list.
Progressive Jackpot Slots
Compared to some other British iGaming platforms, the progressive jackpot selection at Luckland Casino falls short. On the plus side, as a member, you will have access to the full range of Jackpot King progressive slots, which come with three jackpots that pay from £500 and have recorded wins as high as £2.25 million in the UK.
Other progressive jackpot games at Luckland include standalone video slots like Temple of Wealth, Beast of Wealth, and Celebration of Wealth by Play’n GO.
Live Casino Games
The Luckland live casino lobby offers games by Evolution Gaming, Skywind Group, and Authentic Gaming, giving you access to over 130 tables, including blackjack, roulette, poker, sic bo and baccarat. If card games, dice and roulette are too serious for you, then you can try your luck playing a wide variety of fun game shows like Crazy Time, Monopoly Live, or Deal or No Deal.
Mobile Casino Review
From our tests, we found that Luckland's website is fully optimised for mobile devices, providing a smooth gaming experience without the need for a dedicated app. We have been able to access the full range of games and features directly through a variety of mobile browsers using tablets and smartphones running Windows, Google, Android, and iOS mobile operating systems.
Customer Support
Customer support is available via live chat and email from 6:00 to 23:00 GMT seven days a week. The platform also offers a comprehensive FAQ section covering various topics, as well as footer links.
- Live Chat: The live chat team may not be available 24/7, but when they are online, we have found the team to be very responsive and helpful. Moreover, the waiting times to reach an agent are generally short. On occasion, someone would be online almost instantly, while during peak hours, after about 7 pm, we experience short waiting times of one to two minutes.
- Email: To contact a customer support agent via email, you can send a message to [email protected]. We sent two test messages, and it took roughly 8 to 14 hours for a reply.
- Complaints Procedure: Under section 10 of the full terms and conditions, clause 10.2 states that if a complaint you've made has not been satisfactorily resolved within 8 weeks and you’ve followed the complaints process correctly, you can request arbitration via the IBAS (Independent Betting Adjudication Service), which is a free service.
Alternative UK Casinos
By comparing our Luckland Casino review with other UK iGaming platforms we've reviewed here on Playcasino.com, we offer a few points to consider before choosing whether this is the right online casino site for you.
Luckland vs. Winomania
Winomania is a respected UK online casino with no withdrawal limits, the same £10 deposit and withdrawal limits, and similar payment methods.
With that being said, we noticed that during our Luckland Casino review comparison, Winomania hosts fewer games. For some of you, fewer games means less noise, while for those of you looking for a more diverse gaming experience, then Luckland is a better choice.
Another key difference between these two British iGaming platforms is the welcome bonus offers. Winomania offers the same 100% deposit match but a higher amount of bonus cash, which is up to £100. Plus, you also get more free spins from the Winomania welcome bonus, with 100 up for grabs. At Luckland, the deposit match is a mere 100% deposit match bonus up to £50 + 50 free spins.
Luckland vs. LeoVegas
LeoVegas stands out with its dedicated mobile app and 24/7 customer support. The casino also hosts far more live dealer games and online slots, plus a wider selection of progressive jackpot slots, as well as an in-house progressive jackpot.
Furthermore, if you are a fan of British software providers and/or game developers that also provide land-based venues with video slot entertainment, LeoVegas is the better choice of the two. You'll find far more software providers available online and offline at LeoVegas.
When we compared the LeoVegas welcome bonus, at first, Luckland's offer looked more attractive. However, digging deeper into the LeoVegas bonus terms and conditions, the casino offers a competitive deal.
You deposit £10 and wager it 1x within 7 days. LeoVegas will then reward you with 50 free spins, which you have 3 days to play with, all winnings heading into a bonus money balance. Here's the best part. Any winnings from those free spins come with 0x wagering.
In our opinion, if you are looking for a welcome bonus that gives you a higher chance of winning real money, then LeoVegas has the best welcome bonus of the two online casino platforms.
Our Opinion of Luckland Casino
Luckland Casino delivers a robust gaming experience with a vast selection consisting of thousands of games, a selection of reliable payment options, and a user-friendly interface.
There is a welcome bonus offer that comes with fair wagering requirements, and you can claim daily free spins for betting £100 or more per day. On top of this, the Drops & Wins promotion gives you a chance to win cash with 0x wagering every day.
Areas that Luckland could improve include extending customer support hours and expanding the loyalty program to UK players. Furthermore, increasing the bonus money's expiry time from 1 day to at least 14 days would give players a higher chance of playing through wagering requirements. On top of this, searching for specific games in the lobbies is a bit of a challenge as filters are limited.
While there are areas for improvement, the overall casino platform is solid and worth exploring for both new and experienced players. However, at the same time, if you are a serious online casino player, there may be better options out there on the UK iGaming market.
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