PlayGrand Casino review

PlayGrand Casino is operated and run by White Hat Gaming Limited and holds active gambling licenses with the UK, Swedish, and Maltese authorities. The site itself comes across as very modern and sleek with a minimalistic approach to its design, which will satisfy many online casino players out there.

Some of us just like to get on with the gaming and fancy graphics and mascots are simply not required. On first impressions we noticed that the welcome offer draws you in straight away, so we’ll take a look at that and the other key features of the site in this review. 

Features

• Huge list of software providers
• Simplistic and modern branding
• Wide selection of banking methods
• Fully licensed and regulated across three authorities

What we like

• Fantastic collection of slot games
• Knowledgeable customer support
• €40,000 monthly withdrawal allowance
• Multiple languages and currencies available

What we don't like

• No FAQ section
• Multiple countries still restricted

PlayGrand Casino Overview

Casino History

PlayGrand Casino first established itself within the iGaming landscape back in 2013. The branding behind the casino is all about elegance and simplicity. To us, this feels as though they are saying that their gaming service can speak for itself. With over five years in the business so far and still going strong, it does seem that their gaming service offers value and quality. The managing White Hat Gaming group do have experience in running online casinos and so this does weigh in favour of PlayGrand Casino. Whether their sleek and modern website can continue to push forward and attract players in the future is another question, and only time will tell as their short history continues to grow.

Licenses / Security & Fair Play 

The site is fully licensed and regulated by the Maltese, Swedish, and the UK gambling authorities. PlayGrand Casino is permitted to promote its iGaming services across the UK, Europe, and Scandinavia. We did, however, notice that there are many countries within these regions that are also restricted due to local governmental laws such as Denmark and France. For the countries that are not restricted, these three respected licenses allow their customers to enjoy the PlayGrand Casino with peace of mind. They ensure that their personal details are secure and that fair gaming is practiced throughout the site.

Bonus / Promotions Summary 

Welcome Bonus 

PlayGrand Casino provides new players a lucrative welcome bonus offer with up to €1,000 and 100 free spins. The bonus money is available through three separate deposits and the free spins give you the chance to play three unique slot games, here’s how the promotion works:

• First Deposit: 100% Match Bonus up to €300 plus 30 spins on Reactoonz
• Second Deposit: 50% Match Bonus up to €500 plus 50 spins on Book of Dead
• Third Deposit: 25% Match Bonus up to €200 plus 20 spins on Legacy of Egypt

Wagering Requirements

You will be required to make minimum deposits of at least €10 each and there is a 35x wagering requirement in place on the bonus amount. The maximum bet is capped at €5 and any deposits via Neteller and Skrill will make the bonus void. Lastly, the bonus expires after 30 days and the spins will expire after 10 days so be sure to use them all up in time before they disappear.

Game Contribution

All slot games except the titles listed in the T&Cs offer either 100% or 20% contribution, check the site for the full slot game bonus wagering details. Other wagering contribution rules include 10% for all table games, 5% for video poker games, and 100% for all scratchcards and keno games. All other games including any jackpot related games do not count towards the overall wagering contribution.

Loyalty Bonus

The loyalty promotion at PlayGrand Casino is a straightforward offer that makes it easy to follow and enjoy. There are no separate tiers and only the types of games will determine the amount of points earned. For every €10 wagered you will receive 2 points for slots and scratchcards, 1 point for bingo and video poker, 0.5 points for blackjack, and 0.25 for roulette. Accumulate up to 200 points and you’ll be able to start claiming bonus prizes with every 200 points awarding you €1. Exchange up to 10,000 points per day and take note that all the loyalty bonuses come with a 35x wagering requirement as well.

Payment Methods Summary 

How to make a deposit

All popular payment methods are available at PlayGrand Casino with popular options such as MasterCard, Visa, Maestro all available. You’ve also got the choice to use Trustly, Neteller, Skrill, and PaysafeCard. The only major highlight is that the popular PayPal logo is missing from the banking list, a strange option to leave out but at least Neteller and Skrill are both available. The minimum deposit on the site is set to €10.

How to withdraw / cash out

Withdrawing your funds from the site is easy enough and you’ll be able to use the majority of the options you used to make your deposit, with the only exception being the PaysafeCard option. Your minimum withdrawal limit at the casino is set to €20, and it will take anywhere from 1-5 business days to receive your money after you make a withdrawal request.

Game Selection Summary 

Casino games software providers

Many of the top providers are partnered with the PlayGrand Casino and this means their game collection is a key feature to the site. Click the ‘Providers’ link in the games menu and you can filter through your favourite game designers. Choose to play games from the likes of Ainsworth, BB Games, Blueprint Gaming, Microgaming, NetEnt, and Red Tiger Gaming, with many more in the list to enjoy as well.

Casino slots

PlayGrand Casino offers its customers a huge selection of slots from the classic themes to the downright wacky themes, meaning that you’ll always find something to enjoy no matter what your gaming preferences are. Standout titles at the casino include Black Mamba, Ozzy Osbourne, Carry On Camping, Viking Clash, and Snake. Variety is key for every online casino and PlayGrand ticks all the right boxes here with a good collection of jackpot games as well such as Mega Moolah and Irish Riches Megaways.

1. Casino table games

The table games collection gives you over 60 different titles to choose from. The obvious casino favourites of blackjack and roulette offer the classic versions as well as different formats to keep the entertainment fresh. You can also open up and play games such as bacarrat, caribbean stud poker, pontoon, and another casino classic in the form of punto banco.

Live casino

The live dealer table collection is a little thin with only 16 titles to choose from in total. The good thing is that there is a variety of games available. You can hop from table to table and enjoy the different gaming atmosphere of each one. The only downside is that there is little variation in terms of stake limits and so you’ll need to be careful and check the limits before putting your money down. Standout titles that we found include football studio, deal or no deal, dream catcher, and lightning roulette.

Mobile Casino Review 

The vast collection of games allows the PlayGrand customer to enjoy countless different themes and bonus features from gaming studios around the world, not only on desktop but in perfect mobile format as well. Online casino players appreciate the ability to play their favourite games on the go. PlayGrand Casino allows them to do just that with no sacrifice on quality and gaming features whatsoever.

Customer Support

The PlayGrand Casino customer service team can be contacted via both live chat and email options, however, there is no sign of a phone line option available. The live chat function can be found at the bottom of the homepage in the footer and the email address is located in the Support tab, which doesn’t really offer much information at all. This leads us to the fact that there is also no FAQ section available and in summary, the whole support service seems to be lacking somewhat across the site.

Conclusion

PlayGrand Casino claims to be an elegant site that puts the customer and their gaming experience first. The minimalist theme does make it easy to navigate the site without any distracting graphics and banners. However, with only three tabs on the menu, and one being the home button, it’s not exactly the most busiest of sites to move around. Once you find the promotions page, you might well be disappointed. We understand the clean and modern design with the need to remove all unnecessary details, but the promotions page is in desperate need of some more detail. We can only see three promotions with one of them being the welcome bonus, the others being the loyalty program and a weekly Tuesday deposit offer. We can see some players enjoying this style of casino and the collection of slots is impressive. The lack of stake limit options in the live casino and the close-to-empty promotions page is a worry though. It shows us that there is simply not enough on the site for players to enjoy after they’ve used the welcome bonus.