PlayFrank Casino review
Playfrank Casino is a popular UK online casino brand that boasts over 3,330 games. Among the software providers contributing to that collection are top names, including Blueprint Gaming and Red Tiger Gaming. Slots account for the lion's share of the games, but you'll also have access to top-quality live gameshows, jackpot slots, and scratchcards. As Playfrank holds MGA licensing, the online casino is also available to players from non-UK countries.
History Of Playfrank Casino
Playfrank opened its virtual casino floor to British players for the first time in 2014. The popular platform is part of the Aspire Global group, with AG Communications Limited as the platform's operating company in the UK.
PlayFrank Casino
100% up to €100 + 50 Free Spins
Code Not Required
Minimum Deposit: £20
Wagering: Bonus x35
The firm, which also operates popular online casinos like Mr.Play and Luckster, was founded and registered in Malta in 2009.
Gambling License and Player Security
Via the Aspire Global operator, Playfrank and all games found at this online casino fall under two licensing jurisdictions. Both regulatory bodies hold a good reputation and are renowned for their strict regulatory framework.
- UK Gambling Commission (UKGC)
- Malta Gaming Authority (MGA)
The two bodies take a similar approach to player safety, and Playfrank Casino has had to undergo stringent due diligence and financial capability tests to pass their criteria.
Players in the United Kingdom are protected by a licence (039483-R-319409-107) issued by the UK Gambling Commission. The regulator operates under the UK Gambling Act 2005 and is regarded as one of the strictest in the iGaming industry.
Details collected about British players are safeguarded by the United Kingdom government's '10 Steps to Cyber Security,' a cutting-edge anti-cyber theft framework developed by the National Cyber Security Centre (NCSC) in the UK.
What we like
- 3,300+ Casino Games
- Fast withdrawals
- Fair and Achievable Wagering Requirements
- Different Reload Bonuses Each Day
- Wide Selection of Responsible Gambling Tools
What we don't like
- No Live Dealer Table Games
- Not Many Progressive Jackpot Slots
- No Loyalty Program for UK-based Players
PlayFrank Casino Overview
| Online | Since 2014 |
|---|---|
| Licence | |
| Games | 3,300+ |
| Software | |
|---|---|
| Owner | Aspire Global International LTD |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GPB, EUR, CAD, USD, NOK, SEK |
| Language | |
| Support | Live Chat, Email |
| Contact | Email: [email protected]; UK Phone number: 0203 318 9367 |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | £20 |
| Min Withdrawal | £20 |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 5-7 days; Pending Time: 24 hours |
Playfrank Casino Bonuses And Promotions
Standard Welcome Bonus
Playfrank Casino greets new players with an optional welcome bonus when they make their first deposit. Juicing up your starting balance at the online casino is a 100% match deposit bonus worth up to £100. On top of that, Playfrank throws in 50 bonus spins on NetEnt's flagship Starburst slot.
- First Deposit Bonus: 100% up to £100 + 50 Starburst Bonus Spins
Main Bonus Rules
Many players look for the wagering requirement first and foremost, but we'd argue the maximum bet is the most important rule. Spinning for more than the rules dictate could forfeit your bonus balance.
The max bet at Playfrank is £4 per spin, £0.15 per line, or 15% of your total bonus (whichever is the least). Spin for less than that limit to avoid problems later on.
- Minimum Deposit: £20
- Bonus Money Wagering Requirement: 35x
- Max Bet For All Bonus Money: £4 per spin or £0.15 per line, whichever is the lowest amount.
- Free Spins Wagering Requirement: 35x
- Free Spins Winnings: Paid into your bonus balance.
- Free Spins Value: £0.10
- Bonuses Validity: 21 Days
- Bonus Rules: Only bonus money bets count towards wagering
- Maximum Allowed Win from Free Spins: £100
Regular Bonuses
Playfrank mixes things up rather than sticking to the same daily reload bonuses. The platform has a different deal for each day of the week. Look through each bonus offer to see which appeals the most and time your deposits for then.
- Cozy Monday: Deposit £10 or more, and you'll receive 80 bonus spins on Sugar Rush Xmas.
- Festive Tuesday: Do the same on Tuesdays, and you'll get 110 Big Bass Bonanza Christmas bonus spins.
- Daring Wednesday: A £10+ deposit comes with 70 extra free spins on Play'n Go's Book of Dead slot.
- Thursday Bonus Boost: Something different is up for grabs on Thursday, as you will receive a 50% match deposit bonus up to £50 when depositing £20 or more.
- Spirited Friday: Deposit £25, and you're credited with 125 bonus spins on the Holiday Spirits slot.
- Cheerful Saturday: Fund your account with £20, and 100 Merry Xmas bonus spins will come on top of your deposit.
- Cosmic Sunday: Grab 150 bonus spins on Invading Vegas: Las Christmas when depositing £30 or more.
Aside from those reload bonuses, Playfrank often gives players the chance to take part in software provider-led promotions.
For instance, we came across Pragmatic Play's Drops & Wins which delivers random prize drops to lucky players playing its games. The promotion also has weekly leaderboards for slots and live casino games.
Playfrank Daily Challenges
Playfrank is an online casino that likes to stand out, and promotions like its Daily Missions help it do so.
Players are incentivised to return each day, as there are three daily random challenges to complete that earn rewards. Once logged in, your challenges appear at the top of the screen, and they usually involve playing a game and completing a specific objective.
Each rewards a specific number of free spins, and completing all three gives you an additional 10 spins.
Bonus Bets Game Weights
How much your bets contribute towards the wagering requirements at Playfrank depends on the type of game you're playing.
- Slot games: 100%
- Classic Slot Games: 50%
- All other games (including jackpots and live casino): 0%
According to the bonus terms and conditions, all Betsoft and Booming Games titles, alongside virtual sports games, are excluded from playing with a bonus balance.
Loyalty Program and VIP Club
While there is a loyalty program for non-UK players, Playfrank currently does not offer a reward scheme for its British player base. That's disappointing, as many competitors offer some great programs that reward loyal UK players with increasingly lucrative perks and bonuses.
Payment Methods and Payout Speeds
Playfrank Casino's primary currency for UK players is the Great British Pound (GBP). The online casino also accepts CAD, EUR, and USD for players from other iGaming jurisdictions.
How to Make a Deposit
The minimum deposit required to fund your account is £20, which is fairly standard for a UK online casino. Also standard are the payment methods you can use for those deposits.
The platform accepts Visa and Mastercard (debit only) and a host of convenient eWallets like PayPal, Neteller, and MuchBetter. Alternative options include Paysafecard and online bank transfers. Whichever you use, your real money funds are credited instantly.
In case you're unaware, credit cards are no longer permitted for deposits at UK gambling sites. That regulation has been put in place to prevent players with bad gambling habits from racking up huge debts.
Withdrawals
What pleases us most about withdrawals at Playfrank is that the online casino processes withdrawal requests within 24 hours - even on weekends. If cashing out to an eWallet, your transaction should be completed minutes after processing. Credit cards can take a bit longer, but that's to be expected.
The minimum withdrawal required is £20, and to our joy, there are no fees. As for the payment options, you can use Visa/Mastercard, PayPal, Skrill, Paysafecard, and bank transfer.
Maximum withdrawals are as follows:
- UK Players: No withdrawal limits
- Non-UK Players: €7,000 or its equivalent in other currencies per month
Important Withdrawal T&Cs
- Pending time: Up to 24 hours.
- KYC Checks: UK players cannot deposit or play games (even free) without first verifying their name, address, and date of birth.
- KYC Verification Time: Verifying your documents can take up to 72 hours.
Playfrank Casino Games and Software Providers
There's no doubt that Playfrank has partnered with dozens of well-known software providers. We came across games developed by the likes of Play'n Go, NetEnt, Hacksaw Gaming, Yggdrasil, Pragmatic Play, Evolution, and many more. There are 45 overall, which you'll see when clicking into the 'Vendors' category in the casino lobby.
The other categories you can use to filter down your search are 'Home', 'Featured', 'New', 'Slots', 'Jackpots', 'Gameshows', and 'All'.
When using those categories to see what's on offer, we were pleased to see that the platform shows you how many titles are in each category. That's great for two reasons. First, it meant we didn't have to count them. Second, you can see how many games of a certain type there are with a quick glance.
Knowing that, we clicked into 'All', and it was there where we saw Playfrank boasts close to 3300 games altogether.
Video Slot Games
As expected, the majority are slot games, with over 3,200 in total featured at the online casino. You can use the aforementioned categories or the search filter to help you narrow down a search for something to spin.
Among that collection are slot games you might recognise from UK pubs, clubs, and brick-and-mortar casinos. Blueprint Gaming's Rainbow Riches and Deal or No Deal Megaways are just two of many we found. We also located a few slots from other UK slot developers, such as Inspired Gaming and Red Tiger Gaming, which is great if you like to support homegrown brands.
If you're unsure what to try first, we recommend using the 'Featured' category. That is where Playfrank adds iconic titles or just those that are attracting plenty of foot traffic from its players.
Progressive Jackpot Games
According to that magic counter in the 'Jackpots' category, there are 45 slot games that feature a jackpot of some kind. After analysing what's on offer, we found that only Blueprint's Jackpot King titles offer progressive jackpots. Popular Jackpot King slots at Playfrank that can pay 6-figure sums include Cash Strike Jackpot King and King Kong Cash Even Bigger Bananas Jackpot King.
As for the remaining jackpot slots, these feature smaller fixed or standalone jackpots. iSoftbet and Play'n Go are among the providers offering fixed jackpot slot games.
Live Casino Games & Gameshows
It's not often that the Playcasino team is left thinking something is 'odd', but that was the general consensus when looking around for live casino games in the Playfrank games lobby.
If you recall the lobby game categories, there's just one for 'Gameshows' and not 'Live Casino'. That's the direction the platform has taken, as there are just 15 live games from Evolution Gaming, all of which are gameshows. You won't find live roulette or blackjack games.
Odder still is that among those 15 are a few poker games like Casino Hold'em and Three Card Poker, while a single Sic Bo live game is available. As for the actual 'gameshows', there's Funky Time, Mega Ball, and Crazy Time, among a few others.
Mobile Casino Review
We were slightly disappointed to learn that Playfrank does not provide a dedicated app for iOS and Android mobile devices. Saying that, having tested the platform via a web browser across several mobile devices, we can see why they're not worried about developing one.
Powered by HTML5 responsive website technology, the pages and games load up quickly and automatically adjust to your device's screen. The website was clearly designed with user experience as a top priority, with just a simple sidebar menu making it quick and easy to navigate the site.
Customer Support
The final aspect of this online casino we want to analyse in our Playfrank review is the platform's customer support. As always, we started by reviewing the terms and conditions on the website. The information is accurate, which is pleasing to see.
The link to the FAQ page is where we expected it to be in the footer. After reading through it, we have zero complaints, as it's pretty extensive and covers most of what players would want to learn.
- Live Chat: The website's live chat function is available from 7 a.m. to 11 p.m. GMT, seven days a week. Initially, you're connected to an AI chatbot, but if your issue remains unresolved, you'll be connected to a human agent.
- Email: The official email address for the Playfrank support team is [email protected]. Response times were good, with most replies coming within a couple of hours.
- Phone Support: If you prefer to speak to somebody, Playfrank offers a UK phone number (0203 318 9367).
- Complaints Procedure: Section 10 of Playfrank's terms and conditions details the complaints procedure. Your first point of contact should be the support team via email. However, if a resolution isn't reached, you can use the Independent Betting Adjudication Service (IBAS) to help reach one.
Alternative Online Casinos
We've picked out a couple of Playfrank Casino's competitors to see how they stack up. The idea is to help you make comparisons before ultimately deciding whether to sign up and give the popular online casino a try.
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888Casino Vs. Playfrank Casino
There's no doubt that 888Casino is the bigger brand of the two, but you could say the same when comparing the platform to 99% of competitors. That said, it doesn't come out on top in all areas against Playfrank.
For starters, Playfrank has more games, even if it cannot compete with the variety offered at 888Casino. Playfrank's lack of live table games and the fact it only offers a few progressive jackpot slots, is a definite downside in our opinion.
As for the welcome bonus on both platforms, 888Casino comes out on top in every way. It's bigger with 100% up to £200 up for grabs, and it has lower wagering requirements of 30x. Sealing the deal is the full three months players have to complete those requirements.
If we had to choose to play on just one of the platforms, we'd have to go with 888 Casino. That's not to say Playfrank isn't a solid platform, but it's just not on the level of its competitor at the moment.
Playmillion Vs. Playfrank Casino
While Playfrank had the numbers over 888Casino's game selection, that's not the case when compared to the 6,000 offered by Playmillion. We're sorry to say that Playfrank also comes out second-best in terms of game variety.
Even the lobby design and the filtering options are a level above Playfrank. You can narrow games down by their supported minimum and maximum bets or by ratings of 1 - 5 earned by the average scores given by other players. That's a big step up from just a search filter and a vendors page at Playfrank.
Some good news for the Playfrank platform is that its welcome bonus is the clear winner. Not just because 100% up to £100 + 50 free spins is better on paper than 100% up to £50 + 50 bonus spins, either. It's also because Playmillion's 60x free spins winnings wagering requirements are quite absurd, to put it bluntly.
Our Opinion Of Playfrank Casino
We're finding it difficult to see Playfrank's KSP, which allows it to stand out in the competitive UK online casino industry. We had a good time playing at the site, but we could say the same thing about dozens of platforms. Why would we choose to spend our time there instead of somewhere else?
There are some plusses, such as a decent welcome bonus with fair wagering requirements. Payouts are quickly processed, and there are different reload bonuses for every day of the week. The site also offers effective responsible gambling tools.
That's all great, but then there are a few downsides that could prove off-putting to players. There are no regular live casino games and just a few game shows. In fact, you can't even play blackjack or roulette with an RNG. No offence to Slingo fans, but they're accommodated with the likes of Slingo Fire and Book of Slingo, while Roulette and blackjack enthusiasts do not have a single title to play.
Another big negative is UK players do not have access to a loyalty program, while players on the site's MGA-licensed platform have a great one to take advantage of.
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