Jackpot City Casino UK review
Jackpot City has long been one of the UK's top online casino platforms and is one of the few approved brands. In the past, it was purely a Microgaming Casino, but it has since evolved, adding new software providers to its gaming lobbies. Although the brand was absent from the British iGaming market in 2021 and 2022, it came back online in 2023 and is now better than ever! As a member of this casino, you'll have a shot at millionaire progressive jackpot slots, free spins with 0x wagering, or spin your way to a £1 million win via the Jackpot City Mega Money Wheel.
History of Jackpot City Casino
Jackpot City Casino has been one of Britain's longest-running online iGaming platforms since 1998. The operator is Betway Limited, which has been registered with the Malta Business Registry as C 39710 since 2006. The casino opened under the Digimedia Limited operator, initially.
Jackpot City Casino UK
100% up to £100 + 100 Free Spins
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x50
Bayton Limited became the next official operator, but the company exited the UK market in 2021. Since 2023, Betway Limited has taken over Jackpot City and reintroduced the casino to British iGaming enthusiasts.
Gambling License and Player Security
Betway Limited operates under the UKGC licensing framework under account number 39372. The Betway organisation has a reputation for excellent player security and customer support.
As for the Jackpot City platform itself, it adheres to the NCSC.gov.uk National Cyber Security Centre's 10 Steps to Cyber Security. These are among the most sophisticated cybersecurity guidelines available online. Steps to follow include using HTTPS TLS advanced encryption.
Plus, the rules ensure the platform focuses on internal security, for example, ensuring only approved IT personnel have access to servers or cloud storage that contains personal information. As an added safety protocol, the UKGC requires the operator to keep player balances separate from its business accounts, thus protecting your balance in case Betway Limited suddenly becomes insolvent.
Furthermore, the platform enforces a strict minimum gambling age of 18 . On top of this, you will find Jackpotcity Casino operates under the Malta Gaming Authority and Kahnawake Gaming Commission frameworks.
What we like
- 4,000+ Casino Games from 13+ Game Developers
- UK Online & Land-Based Software Providers
- Drops & Wins Leaderboards + Prize Drops
- Web Browser, iOS, or Android Mobile Gaming
- Experienced iGaming Operator
- 0x Wagering on Welcome Bonus Spins
- eCOGRA Approved
What we don't like
- 50x Wagering on Deposit Match Bonuses
- No Jackpot King Progressive Slots
- Only 13 Software Providers Advertised
Jackpot City Casino UK Overview
| Online | Since 1998 |
|---|---|
| Licence | |
| Games | 4,000+ |
| Software | |
|---|---|
| Owner | Betway Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 10 GBP |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 5-7 days; Pending Time: 24 hours |
Jackpot City Casino Bonuses And Promotions
The Jackpotcity casino website begins your journey with a welcome bonus. The offer includes free spins winnings that credit to your real money balance. Beyond the welcome offer, you can participate in tournaments, leaderboards, and prize drops. Additionally, you can claim daily free spins and compete for a £1 million prize.
Welcome Bonus
Jackpot City Casino offers UK players an attractive welcome bonus deal. It combines a deposit match bonus balance with free spins that come with 0x wagering requirements. To ensure you secure this offer, opt in via the registration form.
- First Deposit: 100% deposit match up to £100 + 100 Free Spins on the exclusive Jackpot City Gold Blitz online slot, which comes with spins worth 10p each.
There is one caveat you need to be aware of. Your 100 free spins will not become available until you have staked at least £20.00 worth of bets playing Games Global online slots.
Main Bonus Rules
- Minimum Deposit: £20.00
- Bonus Money Wagering Requirement: 50x Bonus Only (Welcome Offer) / 30x Bonus Only Mega Money Wheel bonuses
- Free Spins Wagering Requirement: 0x your free spins winnings
- Max Bet For All Bonus Money: None
- Bonus Validity: 7 days (Applies to all bonus deals)
Sticky Bonus Money Balance Explained
The bonus uses a bonus-to-cash ratio (BCR) system, which is a sticky bonus. If you deposit £20 and have a £20 bonus balance, you begin betting with a £40 balance. 50% of your real money and 50% of your bonus balance goes towards each bet. This means 50% of each bet contributes towards wagering, but 100% of that 50% will count towards wagering if you play online slots.
Also, the casino pays back winning bets as 50% of your real money balance and 50% of your bonus balance. This will continue until you play through the bonus amount 50x. If your balance exceeds £40 after meeting the wagering requirements, the casino will deduct the additional amount.
Bonus Bets Game Weights
- 100% - Slots and Parlor Games
- 8% - All Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack), Casino War and Live Money Wheel (Dream Catcher).
- Excluded – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog, Sic Bo, and Crash Games (Aviator, FlyX, Spaceman, Maverick, Maverick X, Ho Ho Hudl, Skyliner, Jet Lucky 2, To Mars and Beyond).
Regular Reload Bonuses
Regular promotions are available daily. Below are the current daily promotions at the time of this Jackpot City review.
- Jackpot Splash: Play a selection of Jackpot Splash Tournament slots and you could win a random prize drop. There is £1.5 million in cash to pay out and all prizes pay with 0x wagering.
- Mega Money Wheel: Every day you log into Jackpot City, you will receive 10 free spins on the Mega Money Wheel. Each spin on the wheel is worth 10 pence, and you can win bonus money or a £1 million prize. However, this offer is only available if you placed a deposit of £20.00 or more within the previous 7 days.
- Pragmatic Play Drops & Wins: Play any of the designated Drops & Wins casino games. You can win prizes worth up to 2,500x your bet via prize drops. If you spin the highest multiplier win for the week for any bets worth £0.50 or more, you could win up to £5,000. In all cases, these prizes come with 0x wagering requirements.
Payment Methods and Payout Speeds
Jackpot City's co.uk casino only accepts Great British pounds (GBP). All deposits and withdrawals in GBP are free from casino-imposed fees. Plus, approved deposits instantly credit your casino balance. As a UK player, you will experience a hassle-free deposit and withdrawal process.
Deposits
The minimum deposit is 10 GBP. Deposit options include VISA, MasterCard, Maestro, PayPal, Skrill Rapid Transfer, Neteller, and bank transfers. It's important to note that British online casinos cannot accept credit card payments, as per the UK Gambling Act of 2005.
Withdrawals
According to Section 5 of the terms and conditions (Payment Details / Withdrawals), the minimum withdrawal is £5 for debit card and PayPal transactions. Any withdrawals under this amount are subject to a 1 GBP fee. As for other withdrawal options, the minimum cash out to withdraw for free is 10 GBP.
Cashout options available are the same as those available for deposits.
Maximum withdrawals are as follows:
- There are no withdrawal limits for British casino players, whether you are a budget player or high roller.
Important Withdrawal T&Cs
- Pending Time: 0 to 24 hours withdrawal processing. However, Jackpot City processed most of our cash-out requests within just 1 to 2 hours.
- Automatic KYC: When you sign up, the casino will automatically check your details as part of its KYC check. If the auto KYC fails, you will need to verify your account by sending a government-issued photo ID and proof of address.
- Affordability Checks: As per the new UKGC rules, if you deposit £150 or more per month, you may be subject to an affordability check.
Jackpot City Casino Games and Software Providers
Jackpot City hosts games from Blueprint, IGT, Inspired, and Playtech. These are four well-known British software providers that cater to players who enjoy playing online and land-based casino games. Eyecon is also a UK slot game developer. The brand is a Playtech iGaming studio that primarily focuses on creating online video slots, while Push Gaming is also a British game developer.
On top of this, international online slot and live casino game providers also feature in the Jackpot City gaming lobbies. 1x2 Gaming, Games Global, Hacksaw, ELK Studios, On Air Entertainment, Gaming Realms and Pragmatic Play. That makes a total of 13 software providers advertised on the casino's providers menu option.
Although the number of software providers advertised may seem relatively low, Games Global uses its iGaming delivery system to supply Jackpot City with online video slots from partner studios, such as SpinPlay Games, Gameburger Studios, and others. Therefore, you can expect a diverse selection of 4,000+ online casino games to sift through!
Video Slot Games
There are thousands of slot titles with themes to suit all tastes. Whether you are into movies, pirates, space, sports, adventure, or underwater-themed games, the slots section has you covered.
Upon selecting the Slots lobby, you'll find additional subcategories to sort games. These include All, Top 20, Fishing Slots, Classics, Gold Blitz, King Millions Cash Collect, Branded Slots, Mega Ways and Link & Wins.
While we were carrying out this Playcasino.com Jackpot City Casino review, the Game of the Week was Fishin Pots of Gold - Gold Blitz Extreme under the Top 20 section. Other games are Wheel of Winners Link & Win, Big Bass Splash, Big Bass Bonanza, Irish Clown, and Eye of Horus.
Important: Maximum bets are £2.00 for players under 25 years old. For players over 25 years, the maximum bet is £5.00. These are part of the new UKGC rules across all British online slot games.
Progressive Jackpots
When we saw Blueprint Gaming, we assumed the casino would host the Jackpot King network, but no such luck. It's a shame because the JK network would have complimented the four main Games Global progressive jackpot networks.
- Mega Moolah: One of the highest-paying pooled jackpot systems online, Mega Moolah has paid out up to £20 million in a single and regularly drops in jackpots worth an average of £4 to £5 million.
- WowPot!: Like Mega Moolah, this jackpot network has paid out millions in sterling to UK players. WowPot! once dropped in a £42 million win.
- King Millions: A newer Games Global progressive jackpot network. When the software provider first released the network in 2023 via 9 Masks of Fire™ King Millions™, the aim was to bring another pooled selection of progressive slots with the potential to pay up to £30 million.
- Daily Jackpots: The Must Win Jackpots are a selection of Games Global and partner network slot games. Games in this network come from partner studios such as All For One Studios, Stormcraft Studios, Fortune Factory, Snowborn Games, and Slingshot Studios. The jackpot is set to pay before it reaches £250.
Live Casino Games
Playtech, Evolution, Pragmatic Play Live, and OnAir Entertainment are the main live casino game providers.
The live dealer games section is clearly laid out. You will find separate lobbies for popular casino table games such as Roulette, Blackjack, Baccarat and Poker.
We also found more table games and live slots under the More lobby option. One of the featured live video slots is 9 Pots of Gold by OnAir. Other games are Super Sic Bo, Fan Tan, Back Bo, Lightning Dice, and Football Studio.
The Game Shows lobby is under the live casino area alongside the table games. In this section, we found a variety of different games with unique features. Some of the most popular titles are Crazy Time, Snakes & Ladders, Live Gonzo's Treasure Hunt, and Monopoly Live.
Other live dealer games in this section offering bingo-style gameplay include Cash or Crash and Mega Ball. Also, if you fancy yourself as a high-flying city trader, Evolution's Stock Market Live games might be right up your street.
Mobile Casino Review
The Jackpot City mobile casino offers easy access to its main interface, cashier, responsible gambling tools, and games. You can log on and play the web browser version via all touchscreen mobile devices regardless of the operating system.
Another option is to download the Jackpotcity casino app. There is an iOS version in the Apple App Store and an Android version in the Google Play Store. The Playcasino.com UK team tested downloading both apps successfully. The download and installation process takes just under two minutes, whether you connect to 4G, 5G, or WiFi.
As per our tests across tablets and smartphones using the apps and web browser versions of the mobile interface, there are no glitches to report. All games, lobbies and account pages are easily accessible and load within seconds. Plus, when testing online video slots, virtual tables, and live dealer games, the platform consistently lives up to expectations, providing a fast-loading and fully responsive mobile iGaming experience.
Customer Support
Our first impression of the support options was that the Jackpot City terms and conditions and bonus policy are easy to browse and understand. There are also several FAQ sections for self-help under the Help And Support page.
- Live Chat: We have nothing but good things to say from our experience chatting in real-time with the live chat customer services team. Live chat is available only if you log into the casino as a member. When you select the chat option, the system immediately assigns you a support rep. From our tests, the customer support agents are always able to help with personable answers to our questions.
- Email: You will need to log into the casino to access the email support form. Once submitting a query via email, you will receive an automated response with a ticket number. When we tested this service, replies were slower than expected. It took around 8 hours and one case over 24 hours to receive an answer to our question.
- Complaints Procedure: To file a complaint, contact the customer support team via email at [email protected]. If the support team does not offer a resolution that suits you, you can escalate your complaint to the Jackpot City Alternative Disputes Resolution partner, which is eCOGRA. Also, under 10. Support and Complaints: you can use the eCOGRA Dispute Form.
Alternative Online Casinos
We compared two UK online casino sites in our Jackpot City Casino review.
Mr.Play Vs. Jackpot City Casino
The Mr.Play and Jackpot City online casino sites have competed in Great Britain since Mr.Play opened its virtual doors in 2017. However, with Jackpot City now adding more software providers to its platform and backed up by the large number of Games Global studios, Mr.Play does not feature as many games.
On the other hand, if you would like to bet on sports and casino games, then Mr.Play will suit you better. The casino and sports books offer bonuses for each, and you can bet on both verticals from the same balance.
As for Mr.Play's casino welcome bonus, it is a 200% match up to £200 plus 100 free spins across 3 deposits. The first deposit is 100% up to £50 + 100 free spins. The offer comes with a 35x bonus-only wagering. The bonus is sticky, so 50% of bets are real money and 50% bonus money. The bonus portion requires a 35x bonus-only wagering requirement, and you have 21 days to do so.
Jackpot City offers a 100% deposit match up to £100 + 100 Free Spins on your first deposit only. Jackpot City also uses the sticky bonus mechanics that apply to the Mr.Play bonus. However, the wagering requirement compared to Mr Play is higher at 50x, yet the good news is that free spins come with no wagering. The downside is that you only have 7 days of bonus activity for the deposit match portion of the offer.
Choosing between the two casinos poses plenty of questions. Jackpot City has more games, but its bonus wagering is higher, the deposit match is not as attractive, but those 100 free spins come with 0x wagering. However, we like the fact that at Mr Play Casino, you have 21 days rather than 7 days of bonus betting.
Karamba Vs. Jackpot City Casino
We've covered the Jackpot City welcome bonus in the Mr.Play Vs. Jackpot City Casino comparison, so we'll jump straight into the Karamba welcome bonus.
The latest deal on the Karamba website is a 100% match bonus up to £50 + 100 free spins. The first deposit of £10 will provide you with the deposit match and 20 free spins. The second and third deposits of £20 for each will give you 40 and another 40 free spins.
Overall, you will need to deposit £50 to claim the full welcome bonus. Yet, you do have 30 days to play through the wagering requirements, which is an improvement on Jackpot City's 7-day expiration.
However, the 35x bonus + deposit wagering requirement is high. As a result, we feel Jackpot City's welcome offer is the more valuable of the two.
Our Opinion Of Jackpot City Casino
Jackpot City Casino is back with a vengeance and still rates as one of the best online casinos. The new and improved version of the iGaming site comes with a huge selection of games compared to its previous interface. There are also so many positives to talk about, and we also have a couple of suggestions on how the platform could improve.
Firstly, the welcome bonus deserves a mention. It uses a sticky bonus mechanic, which means you can build up a real money balance with combined bonus and real money bets. Also, once you have wagered £20 worth of real money, you'll have 100 free spins with 0x wagering on all winnings. In our opinion, the bonus offers something different to most other UK online casinos.
One area of the Jackpot City Casino that still seems to remain the same under its new Betway Limited operator is that the platform only features Microgaming (Games Global) progressive jackpot slots. It would be great to see a well-regarded brand like Jackpot City evolve by adding pooled progressive slot networks from providers like Blueprint.
If Betway Limited added more brands, it could further improve the platform by adding more popular UK software providers. Aside from these minor details, we can only complement the rest of what the Jackpot City platform has to offer.
The mobile casino is fast and responsive. There are no withdrawal limits, which is perfect if you land a big win and for high rollers. Plus, we feel British players will appreciate the mix of UK software providers with some games from these developers also available on land-based slot machines.
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