Grosvenor Casino review

The Grosvenor Casino brand has been made famous for its land-based operations in which there are over 50 located in the UK. As the company has been so successful with brick and mortar casinos, it has also opened up an online version which is available across Europe.

Its online casino is host to over 250 online casino games with a selection of virtual RNG operated games and live dealer suite tables. If you are looking for an online casino that knows exactly how the casino industry works, then Grosvenor online casino is definitely worth considering.

Grosvenor Casino

Deposit £20 Get £20

Code Not Required

Minimum Deposit: £5 on PayPal and Skrill, £10 on debit cards, credit cards and Neteller, £25 on Delta and there is no deposit minimum on UKash.

Wagering: Bonus x 5

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Features

One of the main features is not the website itself. Instead, it is the fact that you can play online casinos games offered by an established land-based casino operator that understands how casinos should properly operate, how to give players the red carpet treatment, and how to refine the gaming selection to offer only games that you are likely to play.

As for the website features, you can sign up to the Grosvenor One plan that can be used in both the online and land-based casinos, you can play poker and place sports bets as well as play online casinos games, and the website is clearly laid out with a responsive theme enabling you to navigate through all the betting options available to you.

Another great feature the casino has is its ‘learn to play’ section where the Grosvenor casino team helps you to learn how to play every one of its casino games in easy to understand lessons.

What we like

• Experienced land-based casino operator
• Wallet available for land-based and online casinos
• Sports and poker also available
• Casino gaming education
• Huge number of jackpot slot games
• Strong safety, fairness, and security
• Exclusive live dealer games

What we don't like

• A small number of payment methods
• A small number of virtual table games

Grosvenor Casino Overview

Casino History

The Grosvenor casino’s history dates back to before 1969 when it was originally known as the County Clubs and Grosvenor Clubs.

It officially changed its name to Grosvenor Casinos in January 1969. This was the beginning of the casino’s emergence into the land-based casino scene in the UK in which it now operated more than 50 across the country. The company also operates unbranded casinos in Belgium. It is currently operated by the Rank Group, which has Bingo and Casino entities in the UK, Spain, and Belgium.

Since 2007 the casino opened its online version offering players virtual RNG operated games such as slots, blackjack, roulette, baccarat, and poker. It improved on this in 2013 when joining forces with Evolution Gaming in order to include a live dealer suite to its online clientele. In the same year, the Grosvenor Casino became the largest operator in the UK after it took over a dozen Gala Casinos.

3 years later in 2016 sports betting was also included on the casino’s website.

To date Grosvenor and Rank have earned the 'Casino Operator of the Year' award during the 2013 International Gaming Awards and 'Socially Responsible Operator of the Year Land Based' award 2 years running in 2014 and 2015.

Licenses / Security and Fair Play

Grosvenor Casino’s operations offer games to countries across Europe and globally, but as the casino largely operates out of the UK it has the prestigious, and very difficult to obtain, UK Gambling Commission License (UKGC). This license guarantees that any casino it licenses adheres to the 10-steps-to-cyber-security, protects players according consumer rights laws, keeps player funds safe, and enforces the strictest player fairness rules.

On top of its UKGC license, the Rank Digital Gaming (Alderney) Limited casino company itself is licensed with The Alderney Gambling Control Commission; although the UKGC license eclipses this by far.

As per the UKGC regulations, all Grosvenor online casino games are checked by a third-party operator to make sure the casino games produce consistently fair results. This is something the UKGC takes very seriously, and you can see what happens to casinos that cheat on the UKGC website. The Grosvenor Casino has too much to lose by breaking these rules, so you can rest assured that all games at this casino are 100% fair.

Lastly, the 10-steps-to-cyber-security that the online casino must pass in order to obtain its UKGC online gambling portion of its license means that the casino operates with highly sophisticated IT equipment. Player privacy is fully protected within the cyber-security rules, game servers are secure, employees all go through stringent background checks, and 128-but financial grade encryption is activated every time a member log on to their casino account. For more information, you can read the privacy policy in the footer of the casino’s homepage.

Bonuses and Promotions

Being both an experienced land-based casino operator and also an online casino operator, the Grosvenor online casino knows how to give its players the red carpet treatment. New members can take advantage of the welcome bonus offer, the One Rewards Program in which that red carpet gets longer, and there are always a decent number of regular as well as seasonal bonuses to dig into.

Welcome Bonus

For the welcome bonus, the Grosvenor Casino offers ₤20.00 free. All you need to do is deposit a minimum of ₤20.00. This may not seem like a huge amount, but you do stand every chance of getting this back thanks to the low wagering requirement of just 5x ₤20.00. Also, as long as you use the free bonus money in the online casino area, then all games will count towards the wagering requirement.

Games contributing to bonus playthrough amount:

• All Games: 100%
• Sports or Poker sections: 0%

Other Bonuses and Promotions

Due to there being so many sections to the Grosvenor casino (live, land-based, casino, poker, sports), there are numerous promotional deals available. It all rather depends on the bets that you want to make.

• Play selected live dealer games for enhanced odds, mystery prizes, insurance on lucky numbers, and random prize payouts
• Play Blackjack rush hours daily for a chance to win ₤50.00
• Regular slot bonuses and promotions applied to selected games
• Tons of sports betting bonuses to choose from (Football/Horses)

Grosvenor One Rewards Program

It is not often that you can join an online casino and have your casino balance available at both the land-based and online versions. With the Grosvenor One Rewards Program, players that sign up get ₤30.00 free, to begin with. The wallet can be used on electronic games in land-based casinos, it can be withdrawn into cash to play at the table games, and you can top up your wallet in the casino or online.

You will also be entered into regular prize draws where you can win prizes as extravagant as a trip to Miami, and you will get tailored promotions as well as bonuses exclusively offered to you. This is the perfect way to mix online casino play with land-based casino play if you ever visit the UK or if you are already living in the UK.

Payment Methods

When it comes to getting your money into and out of your Grosvenor Casino account, this is one of the easiest online casinos in Europe to do so. You even have an option to top up and withdraw directly from Grosvenor Casinos if you happen to be in the UK, and this privilege is available to all members across Europe and worldwide.

How to Make a Deposit

You have 2 choices to deposit. The first is walk into a Grosvenor Casino and top up your account, or you can do so online. If you are using online payment methods, make sure the account is exactly the same as the name used on your casino account to avoid any issues.

You can make deposits using credit/debit cards that use Maestro, VISA, and Mastercard. PayPal. Neteller and Skrill are the only eWallets accepted. Plus, you can make deposits using Paysafecard or you can walk into any Grosvenor casino and top up your account as long as you are registered with the Grosvenor One Rewards Program.

All deposits will be credited to your Grosvenor Casino account immediately.

• Maestro/VISA/MasterCard
• PayPal/Neteller/Skrill
• Paysafecard
• Grosvenor Casinos

How to Withdraw / Cash Out

First of all, it is worth mentioning that if you would like to make a withdrawal of more than £15,000 in a day, then you will need to get this approved with customer services. Also, some non-UK credit cards may not support the withdrawal methods used by the Grosvenor Casino, so the casino will instead transfer these funds via bank transfer and the charge will be no more than £5.

VISA, Mastercard, Maestro, as well as PayPal, Neteller, and Skrill eWallets can all be used for withdrawals. All withdrawals come with a minimum of £10 applied to them. In addition to this, you can make withdrawals in Grosvenor online casinos if you are a member of the Grosvenor One Rewards Program.

Many of the withdrawal methods will take 1 to 3 business days to clear into your account.

• Maestro/VISA/MasterCard
• PayPal/Neteller/Skrill
• Grosvenor Casinos

Game Selection

There are over 250 casino games mixed between the virtual and live dealer section of the casino. The lion’s share of game are virtual slots and table games, then the rest is made up of live dealer tables, which there are over 40 to choose from.

You have several choices available to you in order to get to the type of game you want to play. The sections that apply to the online casino are 'Live Casino', 'Slots & Games', 'Jackpots', and 'Table Games'. There are also additional options such as 'Sport', and 'Poker'. Sports is available for anyone that wants to bet on sporting events, poker is for multi-table poker tournaments.

Each game comes with an info section where you can find out the details of the game, how to play, as well as the terms and conditions, which is extremely helpful; especially for slot players looking for a slot with certain features and a particular number of pay lines.

Casino Games Software Providers

As you can imagine, the Grosvenor Casino has a big name in the casino industry and as an online casino it is well-known throughout Europe for its honesty, quality, and integrity. As such numerous software providers want their games on such a reputable casino. Therefore, you will find some of the best developers contributing to all sections.

There are several IGT and Microgaming jackpot slots, plus Amaya, Realistic Games, Playtech, NetEnt, Core Gaming, WMS, Boss Media, Electracade, Endemol Games, Ash Gaming, Cozy Games, Bally, Yggdrasil Gaming, Blueprint Gaming, Barcrest Games, Novomatic, Pragmatic Play, Probability, FremantleMedia, and NextGen Gaming all contribute to the various areas of the casino’s gaming section.

Casino Slots

You will find that there are actually more than 400 slots available in the Grosvenor slot section, which is off considering the casino says its offers 250 games. Some of the slots have been categorised into ‘original’ and other into ‘daily jackpot’. You can also choose to sort slots by ‘A-Z’, ‘featured’, ‘originals’, ‘new’, ‘top 20’, and ‘in club’. You also have 2 options when choosing slots, which are ‘slots & games’ and ‘ jackpots’.

Some of the top jackpot titles include Mega Moolah, Worms Reloaded, Top Cat, The Winnings of Oz, Pixies of the Forest, and Mystery Reels. Other top non-jackpot slot titles are Thunderstruck II, Guns ‘n’ Roses, Who Wants to Be a Millionaire, Hot Fruits, Austin Powers, and Foxin Wins. You will also find the Foxin Wins scratchcard game under the slots.

Slots range from 1 pay line classic slot games to 100 pay line 5-reel slots or come with the featured 243 Ways to Win no pay line feature that so many slot players like to play. And with so many slot games available, you will have tons of different feature bonuses to try out such as pick me rounds, free spins, trail maps, interactive bonus rounds as well as wild symbols that come stacked or expand into wild reels.

Casino Table Games

Aside from live casino table games, there are a large number of virtual RNG operated table games available in the ‘Table Games’ section. Once you arrive on this page, you will notice that the casino is separated the games into sections: ‘Top Picks’, ‘Roulette’, ‘Blackjack’, ‘Live Tables’, and ‘Other Games’.

If you click on any of these sections, you will see that the casino also mixes in the live casino games. However, we will focus on those in the next section. For now, if you are looking for virtual roulette tables, then you will find 9 virtual roulette table variations such as Euro Roulette, 20p Roulette, 10p Roulette, Classic Roulette and more.

In the Blackjack section, you have a choice of 7 virtual blackjack games. Blackjack Perfect Pairs 21+3, Multihand Blackjack, Zappit Blackjack, and Blackjack First Person are just a few examples of blackjack table variations available to play.

In the Baccarat section, you will find a Punto Blanco table available for virtual play, while the rest of the games in this section are live dealer games.

Video Poker also comes under the casino table games section. Here you will find 3 Card Brag, which is a virtual table game and not video poker! Then there are 4 video poker slot games including jacks or better.

Live Casino

Evolution Gaming is the primary live dealer software provider on the Grosvenor online casino. All you need to do is click on the ‘Live Dealer’ menu option, and all the games will be made available to you. Games are divided into sections

‘Top Picks’, ‘Most Popular’, ‘Live Roulette’, ‘Live Blackjack’, ‘Live Baccarat’, ‘Game Show’, ‘More Games’, and ‘VIP’. If you are looking for poker, then these tables are situated under the ‘More Games’ section where you can play Texas Hold’em or 3 Card Poker.

There is a huge variety of blackjack, baccarat, and roulette games giving you plenty of ways to play your favourite table games. The most notable is the ‘Exclusive’ table games that are only available to Grosvenor online casino players. These exclusive games are made up of a variety of blackjack and roulette tables. Plus, if you like game shows, then Deal or No Deal and Dreamcatcher may appeal to you.

When you play any of the live casino games at Grosvenor online casino, you will find that all the dealers are pleasant and experienced. You can also chat with them via the real-time chat interface. On top of this, the live streams are also high quality with HD webcams clearly displaying the tables.

Mobile Casino Review

All games and gaming section son the Grosvenor Casino are operated using HTML5, Flash, and Java. The delivery system will detect the device you are requesting to play a game from, and the best version of that game will be delivered to your device according to the hardware capabilities.

To access the casino, you will need to use IE, Chrome, Safari, Firefox, or any other compatible browser. Windows Mobile, Android, Google, Windows, and iOS operating systems support these browsers, so the casino and its games should be accessible from almost any mobile device.

Customer Support

All customer support inquiries are passed through the live chat, which there are agents available 24/7 and 365 days per year. The staff are intelligent, well trained, helpful, and will not let you go until they have solved your problem or until they give you an ETA as to when they may be able to get back to you.

That said, the lack of an FAQ page and the fact the search bar does not help you find answers to questions is a little disappointing. You will need to check the terms and conditions to search for quick answers, or just take advantage of the fast and helpful live chat.

• Live Chat
• Terms and Conditions

Start Playing at Grosvenor Casino

Anyone that chooses to play at the Grosvenor Casino is going to be impressed by the unique way this company runs its online operations. This is an online casino that has a very good reputation across Europe and it comes with the best casino license possible issued by the UKGC. Grosvenor Casino has over 50 landbased casinos in operation and so you can bet your bottom dollar this casino is 100% fair and safe.

Citizens of Europe can play here, and although the welcome bonus is certainly not as high as most other online casinos, the fact that there is only a 5x wagering requirement makes it attractive. Plus, if you want more free cash, then you can sign up to the Grosvenor One Rewards Program.

You will find that the live dealer suite at the Grosvenor casino is excellent and many of the table games are exclusive to the casino. Furthermore, the slots gaming section is superb. You have a choice of non-jackpot and jackpot slots with a wide variety of jackpot slots from Microgaming and IGT.

There is a reasonable selection of virtual table games too, but it would be better if the casino added more of a choice here. The reason they haven't is likely because the casino prefers to push table game players towards its excellent live dealer suite.