Casino Universe review
The Casino Universe platform is powered through the SoftSwiss service, owned and operated by N1 Interactive Ltd, and operates under an MGA license. In the casino website lobbies you'll find a diverse game selection delivered from the best providers in iGaming. There are thousands of slot titles and over one hundred live dealer tables and game shows, a variety of virtual tables, and other popular online casino games, like Crash Games and virtual sports.
Casino Universe Features
Universe is the operative word here as the theme is set in space, a galaxy far, far away! The main mascot is a superhero space traveler flying through space. He's surrounded by a star symbol from the famous Starburst slot game and a roulette table randomly floating in amongst the darkness of space and bright stars.
Casino Universe
100% up to €2,000 + 100 Free Spins
Code Not Required
Minimum Deposit: €/$10
Wagering: Bonus x45
The casino homepage is as simple as they come. Maybe too simple as there is no drop-down menu and only three main lobbies at the top of the screen: All Games, Cashback, and Welcome Bonus.
Some players may prefer a more detailed layout with a menu, but Casino Universe is obviously targeting those who want a simple casino interface with no noise or fuss. Moreover, the casino has the language settings of English (worldwide), German, Finnish, English-Canadian, and English-New Zealand.
History of Casino Universe
N1 Interactive Ltd operates the Casino Universe platform. The operator registered as a Maltese business in June 2017 under company number C 81457.
The Playcasino review team has also reviewed a range of other online casino interfaces managed by the same operator. Some of those brands include the likes of Slot Hunter, N1 Casino, and Kakadu Casino.
Gambling Licensing and Player Security
N1 Interactive Ltd operates its casinos under the Malta Gaming Authority (MGA) certificate number MGA/B2C/394/2017 (issued on 01/08/2018). This license is widely regarded as one of the strongest in iGaming.
The licensing authority accepts only the highest caliber of casinos and sets several demands. All online gambling platforms must adhere to a strict framework that includes responsible gambling and a fully comprehensive player complaints service in case of player versus casino disputes.
To ensure fair game results, all software providers must also apply for a licensing certificate with the MGA. This requires them to produce game fairness and RNG certificates from well-known testing companies such as BMM Test Labs, eCOGRA, or Gaming Laboratories International (GLI).
Furthermore, to prevent players from being tied up in casino insolvency, the operator ensures player funds are kept in separate bank accounts. This ensures your balance is not counted towards the operator's balance sheet should it become bankrupt.
What we like
- 40+ Reputable Software Providers
- Strong MGA Licensing
- N1 Interactive is an Experienced Casino Operator
- Age of the Gods Progressive Jackpots
- Responsible Gambling Tools
What we don't like
- All Bonus Bets Only Count For Slots
- Megaways Slots Excluded from Bonus Bets
- High Minimum Withdrawals for Low-Budget Players
- Live Chat Customer Support Unavailable on Weekends
- 3x Deposit Turnover for Free Withdrawals
- No Visible VIP Program
Casino Universe Overview
| Online | Since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | N1 Interactive Ltd. |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, USD, CAD, NOK, PLN, NZD, JPY, INR |
| Language | |
| Support | Live Chat / Email |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | €/$10 |
| Min Withdrawal | €/$50 |
| Withdrawal Limits | Daily: €/$4,000; Weekly: €/$10,000; Monthly: €/$30,000 |
| Payout Timeframes | 24-hour pending time, Cards: 2 to 3 days, eWallets: 1-hour, Bank Transfers: 3 to 7 days |
Casino Universe Bonuses and Promotions
Casino Universe offers a welcome bonus for those just opening a new account. You can play a variety of slots, but the downside is this excludes live dealer games, and the platform does not appear to offer any deposit bonuses. Instead, Following this deposit match offer, Casino Universe focuses on a cashback offer to give players value for their money.
Welcome bonus
Casino Universe offers a one-time welcome bonus on your first deposit. Unlike other online casino platforms, this deal isn't broken down into multiple deposits. Instead, the casino has opted for a first deposit-only welcome offer to entice new players.
- 100% deposit bonus match up to 2000 EUR / USD / CAD / NZD
- Use bonus code 'UNIVERSE'
It's a sizeable bonus offer, but we also expect first deposit bonuses to come with free spins. Maybe this is something Casino Universe will add later.
Cashback Bonus Offer
One of the highlights of the main menu is the Cashback offer. Every week, the casino will return 25% of your losses into your bonus money account.
- There is a low 5x wagering requirement
- The cashback only counts for losses playing online slots
- The cashback only applies to any deposit you make without a bonus attached
- The casino credits losses incurred between Monday 00:00 to Sunday 23:59 UTC the following Monday
- The minimum cashback you can earn is 100 EUR / USD / CAD / NZD
Bonus Money Rules
On the ‘Welcome Bonus’ and 'Regular Bonus' pages for the casino, they state the following ‘bonus terms,’ which are consistent with one another. Always stick to an amount equal to or less than the max bet for all bonus money. If you go over this amount, Casino Universe has the right to refuse any bonus to real money conversions.
- Minimum Deposit: 10 EUR / USD or 20 CAD / NZD
- Bonus Money Wagering Requirements: 45x bonus only
- Maximum Bet For All Bonus Money: 5 EUR / USD or 10 CAD / NZD
- Free Spins Wagering: Although we could not find any free spins bonuses, the wagering requirement is also 45x any free spins winnings.
- Bonuses Validity: 48 Hours (2 Days)
- Max Bonus to Real Money Conversion: None mentioned for cashback or the welcome bonus, but for the no deposit bonus, the maximum withdrawal limit is 100 EUR / USD or 200 CAD / NZD.
- Additional Info: If you use a VPN to play with a bonus, the casino will not honor any bonus money conversions.
Bonus Bets Game Weights
Before you start placing bets using bonus money from the cashback or welcome bonus, read the Bonus T&Cs. You will find the link in the footer of the casino.
- Slots & Scratch Cards: 100% (except all games mentioned in section 2 of the Bonus T&Cs)
- Megaways Slots: 0%
- Card Games: 0%
- Video Poker: 0%
- Roulette & Poker: 0%
- Live Games: 0%
- Other Games: 0%
Casino Universe VIP Loyalty Program
There is no viable VIP program for high rollers on Casino Universe. This is strange as most N1 Interactive Casinos offer their member the chance to climb the VIP program for additional awards, especially high rollers.
Payment Methods and Payout Speeds
You have a wide variety of payment options to deposit and withdraw from Casino Universe using EUR, CAD, USD, NZD, NOK, INR, JPY, and PLN. One helpful page we spotted in the footer is the payment options link, which gives you a complete overview of payment methods and withdrawal options.
How to Make a Deposit
Using any of the payment methods listed below, the minimum deposit is 10 EUR / USD / CAD / NZD, except for Paysafecard and Bank Transfer, which require a minimum deposit of 20 EUR / USD / CAD / NZD or 25 EUR / USD / CAD / NZD, respectively.
Deposit options available are VISA, MasterCard, Trustly, Maestro, Neteller, MiFinity, Skrill, Bank Transfer, Paysafecard, EcoPayz, NeoSurf, Rapid Transfer by Skrill, Giropay, iDebit, Interac E-Transfer, and Interac. Oddly enough, the Trustly payment method does not show up on the international English version of the site, but does show in New Zealand.
As for the banking methods available when you visit the cashier, this will depend on the country you connect to the casino from. For Canadian players, the Interac payment option is one of the most popular.
Also, No matter which payment method you use, as long as funds are available, the casino will credit your real money balance instantly and free of charge.
How to Withdraw
The minimum withdrawal is 50 EUR / USD / CAD / NZD. However, the minimum withdrawal for bank transfers is 400 EUR / USD / CAD / NZD
Withdrawal methods available include VISA, MasterCard, Neteller, MiFinity, Skrill, Neosurf, Bank Transfer, iDebit, Instadebit, EcoPayz, Yandex, Qiwi, or Interac.
As you can see, not all banking systems available as payment methods can be used to withdraw money from the casino. The most common workaround in this situation is to use a bank transfer or the additional options not listed as payment methods, such as Yandex, Qiwi, and Instadebit.
Maximum withdrawal limits are as follows:
- Daily: 4,000 EUR / USD / CAD / NZD
- Weekly: 10,000 EUR / USD / CAD / NZD
- Monthly: 30,000 EUR / USD / CAD / NZD
Important Withdrawal T&Cs
- It can take up to 3 days for the casino to process your cash-out requests.
- Free withdrawals require that you turn over your deposit 3x.
- A KYC check is triggered before you make your first withdrawal.
- In the FAQ section, Casino Universe states explicitly that it takes 1-3 hours to complete KYC checks.
- If the chosen payment method used to deposit is not available for withdrawal, you can use bank transfer as an alternative.
- In most countries, you will win tax-free winnings, but always check your local laws, as paying any taxes is your responsibility.
Casino Games and Software Providers
When we first carried out this Casino Universe review, there were 40 software providers, but since then, the platform has evolved, adding new live dealer providers. You can search for different games from a specific provider using the ‘All Providers’ filtering tool or the search bar.
Some of the top software providers we played the most while carrying out this review were Endorphina, Evolution, iSoftBet, Nolimit, Play’n Go, Playtech, Pragmatic Play, Quickspin, Rabcat, Red Tiger, Wazdan, Yggdrasil, and Betsoft.
Online Slot Games
All video slot titles can be found in the ‘All Games’ category, or you can find themed slots in the ‘Black Hole,’ ‘Jackpot Games’, or the ‘Book of Universe’ categories.
The number of slots available to play at this casino is continually growing as the game providers release more titles. You might want to keep an eye out for Big Bad Wolf (Quickspin), The Dog House (Pragmatic Play), and Dwarfs Fortune (Wazdan).
For game series, you can explore the Cat Wilde or the Rich Wilde collection from Play’n GO. These slots come with a variety of bonus games such as free spins, pick-me rounds, multipliers, gamble features, expanding wilds, wild reels, and bonus buys.
Jackpot Slots
When it comes to jackpot slot games, there are two game types, and Casino Universe offers a wide variety of both.
Progressive Jackpots Slots
NetEnt has added its trendy Divine Fortune progressive jackpot title. This progressive jackpot slot is seeded with €10,000, but it is not uncommon to see the jackpot reach 6 figures. Also, we found Playtech's Age of the Gods progressive jackpot games available.
Non-Progressive Jackpot Games
The non-progressive jackpot section at Casino Universe has grown considerably. This is due mainly to the rising number of Hold the Jackpot games by Wazdan, BetSoft Hold and Win titles, and the growing collection of slot releases using the Mini, Minor, Major, and Mega fixed jackpot re-spins feature.
Casino Table Games
Table games can be located in the ‘Table Games’ category. We found a wide selection of games with different baccarat, blackjack, roulette, and poker variants from providers such as Playtech, BGaming, Evolution, Betsoft, and Pragmatic Play. If you are also a video poker player, you will find titles like Joker Poker and Jacks or Better, which offer high RTPs and low-to-high bet settings.
Live Casino Games
When we first carried out this Casino Universe review, the live casino section was host to Pragmatic Play Live, Evolution Gaming, and Playtech live dealer games. However, the live dealer section has evolved, adding two new live casino game providers. Authentic Gaming and Amusnet Live. On top of this, the existing providers have added new games, expanding the live dealer portfolio with new titles such as XXXtreme Lightning Baccarat, Prosperity Tree Baccarat, and Peek Baccarat.
All live casino titles such as baccarat, roulette, blackjack, andar bahar, sic bo, dragon tiger, craps, poker, and dragon tiger offer diverse gameplay by using slightly different rules. Some games have multipliers, while others give you a wide selection of side bets, and some even zoom you into a land-based casino, where you can play alongside players physically standing at the live table on the casino floor.
Live Game Shows
Another area Casino Universe has evolved since the Playcasino team last reviewed the platform is its live game shows section. Money Drop Live (Playtech) and Evolution titles such as Monopoly Live, Crazy Time, Gonzo’s Treasure Hunt, and Cash or Crash Live have always been popular. To add to this collection, Evolution has released Balloon Race and two new Wheel of Fortune games - Funky Time and Lightning Storm into the Casino Universe live games section.
Pragmatic Live also contributes to the live dealer game selection with Mega Wheel, but has added additional live games like Snake & Ladders, which is a popular board game now rehashed as a fun game show.
Mobile Casino review
Playing at Casino Universe is possible on any mobile device, but there is no dedicated app. All you need to do is surf to the website's URL via Google Chrome, Safari, Edge, or another popular web browser, and the interface is fully responsive.
The casino works on all well-known internet browsers thanks to its HTML5 code. When testing games available on desktop versus mobile, we found the casino offers the same range of software providers, slots, and table games on both versions of the website.
When we tested the mobile version of the casino on multiple mobile devices, we were pleased with the user-friendly interface that automatically adjusted to the size of the screen no matter which device we used. In short, you will get equally as good visuals and a seamless mobile gaming experience regardless of your device or mobile operating system.
Customer Support
Getting in touch with the Casino Universe customer support team is possible through a few channels. There is the option to contact the support team using the live chat tool, or the casino has an email address.
Live Chat
The live chat customer support tool is only available Monday – Friday, which is OK, but peak hours would generally be on the weekends. We did find that when we needed to contact the live chat support team, they were quick to get online and answered all our questions professionally.
24/7 Email Support
As an alternative to live chat, you can email customer support. The email address is [email protected], and the good news is that the support team responds to our emails within a few short hours, even on the weekends, as the casino maintains a 24/7 support service on Saturdays and Sundays.
Self-Help Support Options
Additionally, the casino does have a helpful FAQ section, and there are footer links with a wealth of information covering topics such as responsible gambling, complaints, payments, and registration procedures, as well as reasonably clear terms and conditions for the casino and its bonuses.
Alternative Online Casinos
As Casino Universe underperforms in quite a few areas, we have a couple of alternative online casino platforms in mind that may well be a better option for you.
Casino Universe Vs. PlayMojo Casino
Firstly, PlayMojo offers a clearly defined VIP program and lower minimum withdrawals of 20 EUR/USD or 30 AUD/NZD/CAD. Unfortunately, both casino interfaces require 3x deposit turnovers for free withdrawals and take up to 3 days to process withdrawals.
Yet, PlayMojo beats Casino Universe hands down when it comes to bonuses. There is a bonus store, Tuesday, Thursday, Friday, and Sunday reload deals and free spins. The welcome offer is also worth more with a 275% deposit match up to €/$5,000 + 300 Free Spins, while the wagering requirement is lower at PlayMojo, coming in at 40x.
Casino Universe Vs. Rooli Casino
Much like Casino Universe, this is another casino with a 3x turnover for free withdrawals and a 3-day pending time. Yet, like PlayMojo, the bonuses are far better. There are crypto offers and plenty of ways to get your hands on deposit match deals with free spins.
The welcome deal is arguably better, but that's up to your preferences. Whereas you can claim a 100% deposit match up to 2000 EUR / USD / CAD / NZD on your first deposit at Casino Universe, Rooli Casino gives you a 325% deposit match up to 4,000 EUR/USD/CAD/AUD/NZD and 475 free spins or a 275% deposit match up 10,000 EUR/USD or 15,000 CAD/AUD/NZD if you claim the VIP offer.
All this comes with a much more attractive wagering requirement of 35x.
Our Opinion Of Casino Universe
Casino Universe is a good casino to play at, and we have to say, we had a fun gaming experience due to the large casino game selection. If you are a fan of slot bonuses, then this platform is geared specifically for you, while the casino has regrettably ignored all non-slot games.
The one-time welcome offer is also reasonably impressive, catering to players of all budgets. However, things go downhill from here. Excluding Megaways slots is a little inflexible. Also, the wagering requirements are not the best at 45x. There are plenty of other casino reviews we've carried out where the welcome offer and other bonuses offer 35x or 40x wagering. Also, there is a lack of deposit bonuses such as reloads or deposits for free spins.
Another point we disagree with is the 48-hour bonus validity withdrawals. The team here believes this rule has the potential to put players under pressure to bet more money, maybe beyond their usual limits. Adding to the growing list of negatives is the lack of a VIP program.
Our complaints don't stop there because when it comes to cashing out your winnings, the casino requires a minimum of 50 EUR / USD / CAD / NZD. We find this quite surprising when the minimum deposit for most payment methods is quite low at 10 EUR / USD / CAD / NZD. At the same time, the 400 EUR / USD / CAD / NZD max for bank transfers is not uncommon, but we are not finished yet. There is also a 3x turnover in deposits, which is too high considering most new online casino platforms offer just 1x.
Overall, Casino Universe is far from being classed as a very good casino. Admittedly, it does hold an MGA license, giving players a safe online casino with thousands of top games and a user-friendly website. We also like the fact that there is an extensive range of responsible gambling tools so you can set limits in order to implement a bankroll management strategy.
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